Remote General Manager, Contact Centre Operations

Jet2.Com Limited; Remote; GBP 150,000 - 200,000; Full time

Job summary

A major airline and holiday provider is looking for a General Manager - Contact Centre Operations. This home-based role involves leading a sales and service team, driving transformation within customer service, and collaborating with various departments to enhance customer experiences. Candidates should have significant contact centre management experience and an inspiring leadership style. The role requires monthly travel to the UK head office in Leeds. Competitive salary and benefits offered.

Benefits

Excellent salary with annual pay review

Contributory pension scheme

Discretionary bonus scheme

Qualifications

• Extensive experience in customer service and contact centre management.
• Proficient in change management and operational efficiency.
• Demonstrated ability to lead diverse teams and manage stakeholders effectively.

Responsibilities

• Motivate and lead a multi-skilled sales and service team.
• Coach operational managers and team leaders.
• Implement KPIs to enhance customer satisfaction.
• Oversee day-to-day operations to meet quality standards.

Skills

Leadership

Change management

Stakeholder management

Contact Centre systems

Job description

A major airline and holiday provider is looking for a General Manager - Contact Centre Operations. This home-based role involves leading a sales and service team, driving transformation within customer service, and collaborating with various departments to enhance customer experiences. Candidates should have significant contact centre management experience and an inspiring leadership style. The role requires monthly travel to the UK head office in Leeds. Competitive salary and benefits offered.