Remote Gaming Community Moderator (English & French)

Arise Virtual Solutions; Remote; GBP 40,000 - 60,000; Full time

Job summary

A service platform for gaming support seeks a Remote Community Moderator to provide email and chat assistance for a leading gaming company. The ideal candidate will be fluent in both English and French, with a passion for gaming, solid communication skills, and the ability to manage customer interactions across various community platforms. This role allows you to work from home, creating your own schedule as you engage with the gaming community and help resolve their inquiries.

Qualifications

• Fluency in English and French is essential.
• Passion for the gaming industry and customer engagement.
• Excellent written and verbal communication skills are necessary.
• Able to handle stressful situations and work under pressure.

Responsibilities

• Provide email and chat support to players.
• Monitor community channels and enforce moderation guidelines.
• Craft responses to player inquiries and issues.
• Coordinate with team members and client representatives.

Skills

Proficiency in English and French

Understanding of game-specific terminology

Strong communication skills

Ability to manage time effectively

Patience and empathy

Experience with community platforms

Job description

A service platform for gaming support seeks a Remote Community Moderator to provide email and chat assistance for a leading gaming company. The ideal candidate will be fluent in both English and French, with a passion for gaming, solid communication skills, and the ability to manage customer interactions across various community platforms. This role allows you to work from home, creating your own schedule as you engage with the gaming community and help resolve their inquiries.