Remote Gaming Community Moderator (EN/FR)

Arise Virtual Solutions; Norwich; Remote; GBP 40,000 - 60,000; Full time

Job summary

A virtual service platform is seeking a Remote Community Moderator to provide email and chat support for a major gaming client. Ideal candidates will be fluent in English and French, possess a passion for gaming, and have excellent communication skills. Responsibilities include engaging with players, moderating community channels, and ensuring timely responses to inquiries. The position allows flexibility in work location and scheduling, fitting for those looking to combine their passion for gaming with a revenue-generating opportunity.

Qualifications

• Proficiency in reading, writing, and speaking English and French is essential.
• Passion for the gaming industry and excellent customer service skills.
• Able to task-switch with ease and adapt to changing requirements.

Responsibilities

• Provide email and chat support to customers.
• Engage with players, understanding their issues and finding solutions.
• Monitor community channels and apply moderation guidelines.

Skills

Fluent in English and French

Problem-solving skills

Patience and empathy

Experience on social platforms (Discord, Facebook, etc.)

Job description

A virtual service platform is seeking a Remote Community Moderator to provide email and chat support for a major gaming client. Ideal candidates will be fluent in English and French, possess a passion for gaming, and have excellent communication skills. Responsibilities include engaging with players, moderating community channels, and ensuring timely responses to inquiries. The position allows flexibility in work location and scheduling, fitting for those looking to combine their passion for gaming with a revenue-generating opportunity.