Remote Game Platform Technical Support Specialist

Madfish; Remote; GBP 30,000 - 40,000; Full time

Job summary

A leading IT services company is seeking a Technical Support Specialist who excels in systems analysis and troubleshooting. This remote role involves manual testing of web games, managing client requests, and facilitating game launches. Candidates should have a degree in a related field and possess solid organizational and problem-solving skills. Join a supportive work culture with long-term opportunities for career advancement in this flexible position.

Benefits

Fully remote position

Flexible schedule

Long-term opportunity for career advancement

Supportive work culture

Qualifications

• Degree in Computer Science, Engineering, or a related subject.
• Work experience in software technical support is a plus.
• General understanding of client-server architecture is required.
• Knowledge of software methodologies and processes necessary.
• Experience with performance and/or security testing is an advantage.
• Ability to meet deadlines in a fast-paced environment.

Responsibilities

• Manual testing of web games prior to release.
• Reporting bugs to game providers.
• Managing currency requests from clients.
• Integrating clients with game providers.
• Resolving issues with game launches.
• Providing game information to clients.

Skills

Systems analysis

Troubleshooting

Conflict resolution

Organizational skills

Problem-solving skills

Attention to detail

Teamwork

Education

Degree in Computer Science or related field

Job description

A leading IT services company is seeking a Technical Support Specialist who excels in systems analysis and troubleshooting. This remote role involves manual testing of web games, managing client requests, and facilitating game launches. Candidates should have a degree in a related field and possess solid organizational and problem-solving skills. Join a supportive work culture with long-term opportunities for career advancement in this flexible position.