Remote Freelance Customer Support Specialist

OnePilot; Remote; GBP 40,000 - 60,000; Full time

Job summary

A customer support outsourcing company is looking for remote agents to assist clients with their inquiries. As a freelancer, you'll manage customer requests via email, chat, or phone after completing training. This role offers flexible hours, allowing you to set your schedule, with pay based on the performance and complexity of each ticket. Ideal candidates are tech-savvy, communicative, and available for at least 20 hours a week, with average earnings between €15 and €20 per hour.

Benefits

Set your own schedule

Flexible working hours

100% remote work

Responsibilities

• Assist customers with inquiries via email, chat, or phone.
• Complete e-learning training for each project.
• Utilize the knowledge base and technology for responses.

Skills

Comfortable with technology

Problem-solving skills

Strong communication (written and spoken)

Availability for 20+ hours/week

Job description

A customer support outsourcing company is looking for remote agents to assist clients with their inquiries. As a freelancer, you'll manage customer requests via email, chat, or phone after completing training. This role offers flexible hours, allowing you to set your schedule, with pay based on the performance and complexity of each ticket. Ideal candidates are tech-savvy, communicative, and available for at least 20 hours a week, with average earnings between €15 and €20 per hour.