Remote Fire Systems Support Engineer

Tesco; Newcastle upon Tyne; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading UK retailer is seeking a Service Support Engineer to join their Property Maintenance team. This role involves providing remote technical support for fire-related maintenance, maintaining safety standards, and optimizing operations. Ideal candidates will have 5+ years in a relevant engineering role, a background in fire safety, and strong problem-solving skills. A full UK driving license is required. The position is permanent with opportunities for development and a robust benefits package, including a bonus scheme and substantial leave options.

Benefits

Annual bonus scheme of up to 10% of base salary

Holiday starting at 25 days plus a personal day

26 weeks maternity/adoption leave at full pay

Free 24/7 virtual GP service

Qualifications

• 5 years' experience within a relevant industry provider in a related engineering role.
• Fire background of installing / maintaining fire equipment and alarm systems.
• Proven experience in servicing and maintaining fire detection and suppression systems.
• Strong diagnostic and problem-solving skills.
• Full UK driving license.

Responsibilities

• Provide remote technical support to proactively diagnose and resolve fire-related maintenance issues.
• Act as first-line support for the Fire Technical Manager and field teams.
• Collaborate with colleagues across functions to optimize resource allocation and dispatch programs.
• Conduct site visits as required to support technical needs.
• Ensure all assets are repaired within agreed timeframes to minimize disruption.

Skills

Performance Management and improvement

Communication and stakeholder management

Data analysis

Problem solving

System and IT proficiency

Maintenance planning and processes

Governance and compliance

Organisational and planning skills

Tools

Fire detection and suppression systems

Fire safety standards and regulations

Job description

A leading UK retailer is seeking a Service Support Engineer to join their Property Maintenance team. This role involves providing remote technical support for fire-related maintenance, maintaining safety standards, and optimizing operations. Ideal candidates will have 5+ years in a relevant engineering role, a background in fire safety, and strong problem-solving skills. A full UK driving license is required. The position is permanent with opportunities for development and a robust benefits package, including a bonus scheme and substantial leave options.