Remote Field Service Engineer – Printers & IT Networking

Apogee Corporation Limited; Bangor; Remote; GBP 25,000 - 35,000; Full time

Job summary

A technology service provider in North Wales is seeking an engineer specializing in MFD printers. This remote role involves conducting service visits, diagnosing faults, implementing repairs, training customers, and maintaining high service standards. The ideal candidate will excel in a target-driven environment and have strong IT skills. Attractive benefits include flexible working options, 33 days holiday, and professional development support.

Benefits

Flexible working options

33 days holiday including bank holidays

Enhanced family-friendly benefits

Paid days for voluntary work

Staff Reward Scheme

Pension scheme

Life assurance 4 × salary

Sponsorship for professional development

Employee Assistance Programme

Mental health first-aider support

Cycle2work scheme

Discounted Gym Membership

Eye care voucher scheme

Free flu vaccinations

Employee social events

Qualifications

• Proven experience in a customer-facing role.
• Ability to diagnose faults and perform repairs.
• Readiness to manage inventory effectively.

Responsibilities

• Conduct service visits and maintain service support standards.
• Respond to customer service repair requests promptly.
• Implement repairs and preventative maintenance as required.
• Communicate effectively and provide detailed service reports.
• Install company equipment and ensure optimal performance.
• Train customers to maximize equipment efficiency.
• Manage spare parts inventory effectively.

Skills

Experience working as an engineer on MFD printers

Strong IT knowledge with network device setup

Excellent customer service skills

Ability to work in a target-driven environment

Professional appearance and demeanor

Willingness to undertake training on new product lines

Job description

A technology service provider in North Wales is seeking an engineer specializing in MFD printers. This remote role involves conducting service visits, diagnosing faults, implementing repairs, training customers, and maintaining high service standards. The ideal candidate will excel in a target-driven environment and have strong IT skills. Attractive benefits include flexible working options, 33 days holiday, and professional development support.