Remote Field Loss Adjuster – London & Croydon Area

Direct Line Group; Remote; GBP 30,000 - 45,000; Full time

Job summary

A leading insurance firm in the United Kingdom is seeking a Field Loss Adjuster to perform home-based roles in the London or Croydon area. You will conduct field visits, review claims, and support excellent customer service. Ideal candidates have experience in loss adjusting for Home and Commercial claims, alongside strong negotiation and insurance principle knowledge. The position offers a competitive salary, a company car, and comprehensive benefits designed to support work-life balance.

Benefits

9% employer contributed pension

Annual company bonus up to 10%

Company car

50% off home, motor, and pet insurance

Additional Health and Dental insurance

Generous holidays

Employee discounts and cashback

Qualifications

• Proven experience in field-based loss adjusting across Home, SME, and Commercial property claims.
• Strong understanding of insurance principles, policy interpretation, and coverage assessment.
• Excellent knowledge of buildings and contents quantum and current construction methods.

Responsibilities

• Conduct field visits to support customers, including those in vulnerable situations.
• Review digital evidence submitted via our online claims portal.
• Represent DLG during surge events using our Surge Support Vehicle.
• Take ownership of Home, SME & Commercial claims.
• Deliver outstanding customer service, achieving market-leading Net Promoter Scores.

Skills

Field-based loss adjusting

Insurance principles knowledge

Negotiation skills

Understanding of construction methods

Job description

A leading insurance firm in the United Kingdom is seeking a Field Loss Adjuster to perform home-based roles in the London or Croydon area. You will conduct field visits, review claims, and support excellent customer service. Ideal candidates have experience in loss adjusting for Home and Commercial claims, alongside strong negotiation and insurance principle knowledge. The position offers a competitive salary, a company car, and comprehensive benefits designed to support work-life balance.