Remote Emergency Response Coordinator

British Red Cross; Remote; GBP 30,000 - 40,000; Full time

Job summary

A national humanitarian organization is seeking a Crisis Hub Officer to manage urgent requests and coordinate emergency response teams. You will offer vital support to individuals in distress while maintaining a calm and empathetic demeanor. This role involves handling calls in a fast-paced environment, ensuring safeguarding procedures are met, and supporting volunteers. With options for remote and hybrid working, this position values diversity and is committed to creating an inclusive workplace.

Benefits

Flexible working options

Annual leave and options to buy extra days

Contributory pension scheme

Career & learning opportunities

Employee discounts

Wellbeing support services

Bicycle leasing scheme

Qualifications

• Strong communication skills are essential for handling urgent calls.
• Experience in call handling or emergency response is preferred.
• Ability to think quickly and make decisions under pressure.
• Confident in using IT systems for remote operations.

Responsibilities

• Handle incoming calls from partners and the public, offering support.
• Coordinate the deployment of emergency response teams.
• Manage volunteers responding to crisis situations.
• Ensure safeguarding procedures are followed and maintained.

Skills

Calm and empathetic telephone manner

Strong communication skills

Experience in high-pressure environments

Problem-solving ability

Tools

Microsoft Office

Job description

A national humanitarian organization is seeking a Crisis Hub Officer to manage urgent requests and coordinate emergency response teams. You will offer vital support to individuals in distress while maintaining a calm and empathetic demeanor. This role involves handling calls in a fast-paced environment, ensuring safeguarding procedures are met, and supporting volunteers. With options for remote and hybrid working, this position values diversity and is committed to creating an inclusive workplace.