Remote Dynamics 365 BC Support Lead – Customer Experience

Simpson Judge; Remote; GBP 50,000 - 60,000; Full time

Job summary

A Microsoft Dynamics partner in Manchester seeks a Support Lead for Dynamics 365 Business Central. The ideal candidate will take ownership of the customer support function, ensuring a first-class experience for clients. Responsibilities include managing support analysts, overseeing ticket flow, and acting as an escalation point for issues. Strong functional experience with Business Central and prior support experience are essential. This role offers autonomy to enhance support processes while making a significant impact on customer satisfaction.

Qualifications

• Strong experience in Business Central, particularly in finance, warehousing, or supply chain.
• Experience in Service Desk or Customer Success roles.
• Proactive approach and ownership of the customer journey.

Responsibilities

• Lead day-to-day support functions and oversee ticket flow.
• Act as senior escalation point for BC issues.
• Work closely with customers to monitor system usage.
• Manage customer experience through check-ins and feedback loops.
• Support enhancements and basic functional changes in Business Central.

Skills

Strong Business Central functional experience

Experience in Support or Customer Success

Clear communication skills

Ability to coach/mentor junior analysts

Understanding of integrations and BC landscapes

Job description

A Microsoft Dynamics partner in Manchester seeks a Support Lead for Dynamics 365 Business Central. The ideal candidate will take ownership of the customer support function, ensuring a first-class experience for clients. Responsibilities include managing support analysts, overseeing ticket flow, and acting as an escalation point for issues. Strong functional experience with Business Central and prior support experience are essential. This role offers autonomy to enhance support processes while making a significant impact on customer satisfaction.