Remote Customer Support Specialist — Tech Help & Billing

Madfish; Remote; GBP 28,000 - 35,000; Full time

Job summary

A leading tech startup is seeking a Customer Service Specialist to provide technical support to users in online chat. The role requires proficiency in English, multitasking skills, and the ability to adapt quickly to changes. Working remotely, you'll manage customer inquiries about technical issues, subscriptions, and refunds. We offer 20 days of paid vacation, a fixed schedule, and opportunities for career advancement in a team of highly experienced professionals.

Benefits

20 days of paid vacation

Unlimited sick leave with a doctor's note

Medical insurance

Fixed work schedule

Guaranteed breaks during shifts

Bonuses for extra shifts

Competitive financial compensation

Career advancement opportunities

Qualifications

• At least conversational English B1 level.
• Quick adaptability to changes.
• Ability to work remotely efficiently.

Responsibilities

• Assist customers with technical issues via chat.
• Consult customers on subscriptions and refunds.
• Manage up to three customer chats simultaneously.
• Follow all necessary instructions to provide quality service.

Skills

English language proficiency (B1 and above)

Basic computer skills

Ability to multitask

Time management

Tools

Zendesk

Zendesk Chat

Job description

A leading tech startup is seeking a Customer Service Specialist to provide technical support to users in online chat. The role requires proficiency in English, multitasking skills, and the ability to adapt quickly to changes. Working remotely, you'll manage customer inquiries about technical issues, subscriptions, and refunds. We offer 20 days of paid vacation, a fixed schedule, and opportunities for career advancement in a team of highly experienced professionals.