Remote Customer Service Specialist – Insurance, WFH

Teleperformance; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading customer service provider in the UK is seeking a Customer Service Representative to support Aviva Home customers. In this full-time role, you will process insurance inquiries, handle calls, and ensure compliance with FCA regulations. The position offers a competitive salary of £23,488.92 per annum, full training, and a supportive work environment from home. This is an excellent opportunity for individuals keen to provide exceptional service while growing their careers.

Benefits

28 days holiday including bank holidays

Potential job offer within 24 hours

Employee Assistance programme

Life Assurance Cover & Pension Scheme

Career development opportunities

Qualifications

• Proficient in using PC systems in a fast-paced environment.
• Strong verbal and written communication skills.
• Experience in customer service environments.
• Ability to establish productive customer relationships.

Responsibilities

• Process inbound customer service inquiries for Aviva Home.
• Handle Aviva Home Insurance call demand effectively.
• Follow mandatory call scripts during customer interactions.
• Manage FCA regulated complaints comprehensively.
• Ensure compliance with strict FCA regulations.

Skills

PC systems proficiency

Verbal communication skills

Customer service experience

Attention to detail

Positive attitude towards feedback

Ability to build relationships

Typing speed

Professional demeanor

Job description

A leading customer service provider in the UK is seeking a Customer Service Representative to support Aviva Home customers. In this full-time role, you will process insurance inquiries, handle calls, and ensure compliance with FCA regulations. The position offers a competitive salary of £23,488.92 per annum, full training, and a supportive work environment from home. This is an excellent opportunity for individuals keen to provide exceptional service while growing their careers.