Remote Customer Service Advisor – Flexible Hours

HM Revenue and Customs; Cardiff; Hybrid; GBP 20,000 - 25,000; Part time

Job summary

A government agency in Cardiff is seeking a dedicated Customer Service Advisor to join their team. This role involves being the first point of contact for customers, ensuring they receive top-notch service via phone, email, and web chat. The successful candidate will receive full training and develop critical skills for supporting public services. Additionally, there are opportunities for flexible working, with the chance to work from home two days a week. Ideal for individuals passionate about customer service and helping others.

Benefits

Structured training and development opportunities

Supportive and inclusive culture

Work-life balance focus

Qualifications

• No experience required, full training provided.
• Ability to communicate effectively over the phone.
• Comfortable handling various customer conversations.

Responsibilities

• Assist customers with inquiries and issues over the phone.
• Ensure correct tax payments and provide payment processing.
• Maintain customer records accurately.

Skills

Verbal communication skills

Written communication skills

Customer service dedication

Basic maths skills

Job description

A government agency in Cardiff is seeking a dedicated Customer Service Advisor to join their team. This role involves being the first point of contact for customers, ensuring they receive top-notch service via phone, email, and web chat. The successful candidate will receive full training and develop critical skills for supporting public services. Additionally, there are opportunities for flexible working, with the chance to work from home two days a week. Ideal for individuals passionate about customer service and helping others.