Remote Customer Care & Service Coordinator

thyssenkrupp Elevator; Hucknall; Hybrid; GBP 26,000 - 34,000; Part time

Benefits offered by this job

34 days holiday (incl. bank holidays)

Pension scheme

Health cash plan

Life Assurance 4x salary

Gym membership subsidy

Electric Cars salary sacrifice

Cycle2Work

Employee Assistance Programme

Refer a friend scheme

Job summary

th yssenkrupp Elevator is seeking a highly organized Customer Care Assistant to join its remote team, coordinating service activities and providing exceptional support to customers, field engineers, and internal teams. This role includes weekend hours with initial training in the office.

You will manage inquiries, logging, and documentation, while ensuring accuracy, compliance, and timely communication. The position emphasizes a proactive, detail-oriented, and collaborative approach.

Qualifications

• GCSEs (or equivalent) in Maths and English.
• Previous experience in administrative, customer service, service coordination, or similar role.
• Strong proficiency in Microsoft Office applications, particularly Excel, and experience with databases and internal systems.
• Excellent verbal and written communication skills.
• Strong customer service skills with the ability to build positive relationships with customers and colleagues.
• High attention to detail with strong analytical and problem-solving abilities.
• Ability to follow processes and procedures accurately.
• Excellent organisational and document management skills.
• Strong time management skills with the ability to prioritise workloads effectively.
• Flexible and adaptable, with the ability to work effectively as part of a team.

Responsibilities

• Providing excellent customer service via phone and email.
• Handling customer enquiries and service requests in a professional and timely manner.
• Coordinating and logging service activities using internal systems.
• Supporting engineers and operational teams with administrative tasks.
• Processing and maintaining customer, service, and contract information.
• Managing documentation, reports, and records to ensure data accuracy and compliance.
• Raising and processing purchase orders and invoices.
• Assisting with customer communications, including service updates and reports.
• Monitoring shared inboxes and responding to enquiries.
• Working closely with colleagues across the business to support service delivery.
• Contributing to continuous improvement initiatives and maintaining high levels of customer satisfaction.

Skills

Customer service

Administrative skills

Excel

Data entry

Communication

Education

GCSEs in Maths and English

Tools

Microsoft Office

Internal systems

Databases

Job description

th yssenkrupp Elevator is seeking a highly organized Customer Care Assistant to join its remote team, coordinating service activities and providing exceptional support to customers, field engineers, and internal teams. This role includes weekend hours with initial training in the office.

You will manage inquiries, logging, and documentation, while ensuring accuracy, compliance, and timely communication. The position emphasizes a proactive, detail-oriented, and collaborative approach.