Remote Service Coordinator – Customer Care

thyssenkrupp Elevator; Hucknall; Hybrid; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Competitive salary

34 days holiday

Company pension scheme

Health cash plan

Life Assurance Scheme

Subsidised gym membership

Enhanced maternity/paternity provision

Employee Assistance Programme

Job summary

thyssenkrupp Elevator is looking for a highly organised and customer-focused individual to join their Customer Care team. This remote role requires strong administrative skills to support customers and field teams efficiently.

The successful candidate will manage service activities, handle enquiries, and maintain documentation while contributing to continuous improvement initiatives. With excellent communication skills and a proactive attitude, this role offers an engaging opportunity in a

Qualifications

• Previous experience in an administrative or customer service role.
• Strong proficiency in Microsoft Office applications, especially Excel.
• Ability to manage multiple tasks while maintaining accuracy.

Responsibilities

• Providing excellent customer service via phone and email.
• Coordinating and logging service activities using internal systems.
• Supporting engineers and operational teams with administrative tasks.

Skills

Customer service skills

Administrative skills

Microsoft Office proficiency

Communication skills

Detail-oriented

Problem-solving abilities

Organisational skills

Time management

Education

GCSEs in Maths and English

Tools

Microsoft Excel

Project management software

Job description

thyssenkrupp Elevator is looking for a highly organised and customer-focused individual to join their Customer Care team. This remote role requires strong administrative skills to support customers and field teams efficiently.

The successful candidate will manage service activities, handle enquiries, and maintain documentation while contributing to continuous improvement initiatives. With excellent communication skills and a proactive attitude, this role offers an engaging opportunity in a