Remote Customer Care & Service Coordinator

TK Elevator; Hucknall; On-site; GBP 15,000 - 19,000; Part time

Benefits offered by this job

34 days holiday

Company pension

Health cash plan

Life Assurance Scheme

Gym membership

Refer a friend scheme

Job summary

TK Elevator is seeking a highly organised Customer Care professional for a fully remote role, with initial weekday training in our offices. The position operates Friday to Sunday from 8pm to 6am (28.5 hours per week), requiring excellent customer service via phone and email and strong administrative support.

You will coordinate service activities, log records, assist engineers, manage documentation, and interact with internal systems and databases while maintaining quality and compliance.

Qualifications

• GCSEs (or equivalent) in Maths and English.
• Experience in administrative, customer service or service coordination roles.
• Proficient in Excel and databases; comfortable with internal systems.
• Excellent verbal and written communication.
• Strong attention to detail and problem-solving abilities.
• Able to follow processes and manage documents.

Responsibilities

• Providing excellent customer service via phone and email.
• Handling customer enquiries and service requests in a professional and timely manner.
• Coordinating and logging service activities using internal systems.
• Supporting engineers and operational teams with administrative tasks.
• Processing and maintaining customer, service, and contract information.
• Managing documentation, reports, and records to ensure data accuracy and compliance.
• Raising and processing purchase orders and invoices.
• Assisting with customer communications, including service updates and reports.
• Monitoring shared inboxes and responding to enquiries.
• Working closely with colleagues across the business to support service delivery.
• Contributing to continuous improvement initiatives and maintaining high levels of customer satisfaction.

Skills

Customer service

Administrative support

Organisational skills

Attention to detail

Time management

Communication

Problem solving

Education

GCSE Maths & English

Tools

Excel

Databases

Internal systems

Microsoft Office

Job description

TK Elevator is seeking a highly organised Customer Care professional for a fully remote role, with initial weekday training in our offices. The position operates Friday to Sunday from 8pm to 6am (28.5 hours per week), requiring excellent customer service via phone and email and strong administrative support.

You will coordinate service activities, log records, assist engineers, manage documentation, and interact with internal systems and databases while maintaining quality and compliance.