Remote Customer Care Centre Advisor

thyssenkrupp Elevator; Hucknall; Remote; GBP 100,000 - 145,000; Part time

Benefits offered by this job

Competitive salary paid monthly

34 days holiday incl bank holidays

Pension scheme

Health cash plan

Life Assurance - 4x annual salary

Premium health and wellbeing apps

Subsidised gym membership

Maternity/paternity provision

Salary sacrifice benefits (ElectricCar

Long Service award scheme

Employee Assistance Programme

Refer a friend scheme

Job summary

thyssenkrupp Elevator is seeking a highly organised, customer focused individual to join our Customer Care team. This 15-hour-per-week role is fully remote with initial weekday training in our offices.

You will handle customer enquiries by phone and email, coordinate service activities, and support engineers and operations with administration.

The ideal candidate will have GCSEs in Maths and English, strong Excel skills, and a proactive, detail‑oriented approach.

Qualifications

• GCSEs (or equivalent) in Maths and English.
• Experience in administrative, customer service, service coordination, or similar role.
• Strong proficiency with Microsoft Excel and databases/internal systems.
• Excellent verbal and written communication skills.
• Strong customer service mindset with attention to detail.

Responsibilities

• Provide excellent customer service via phone and email.
• Coordinate and log service activities using internal systems.
• Support engineers and operations with administrative tasks.
• Process and maintain customer, service, and contract information.
• Raise and process purchase orders and invoices.
• Assist with customer communications and service updates.

Skills

Customer service

Administrative skills

Excel

Data entry

Education

GCSEs in Maths and English

Tools

Microsoft Excel

Microsoft Office

Internal databases/systems

Microsoft Project

Job description

thyssenkrupp Elevator is seeking a highly organised, customer focused individual to join our Customer Care team. This 15-hour-per-week role is fully remote with initial weekday training in our offices.

You will handle customer enquiries by phone and email, coordinate service activities, and support engineers and operations with administration.

The ideal candidate will have GCSEs in Maths and English, strong Excel skills, and a proactive, detail‑oriented approach.