Customer Care & Service Coordinator (Office-Based)

thyssenkrupp Elevator; United Kingdom; Remote; GBP 257,000 - 301,000; Full time

Benefits offered by this job

34 days holiday

Company pension

Health cash plan

Life Assurance 4x salary

Gym membership subsidy

Employee Assistance Programme

Refer a friend scheme

Job summary

thyssenkrupp Elevator is seeking a highly organised, customer-focused individual to join the Customer Care team in an office-based role. You will coordinate service activities, manage administrative tasks, and support engineers and field teams to ensure accurate records and timely service delivery.

The role requires strong Microsoft Office skills (especially Excel), good communication, and attention to detail.

Qualifications

• GCSEs in Maths and English.
• Experience in administrative, customer service, service coordination, or similar roles.
• Strong proficiency in Microsoft Office, particularly Excel; experience with databases and internal systems.
• Excellent verbal and written communication skills.
• Strong customer service skills with ability to build relationships.
• High attention to detail with analytical and problem-solving abilities.
• Ability to follow processes, prioritise workloads, and manage multiple tasks.

Responsibilities

• Provide excellent customer service via phone and email.
• Handle customer enquiries and service requests in a professional and timely manner.
• Coordinate and log service activities using internal systems.
• Support engineers and operational teams with administrative tasks.
• Process and maintain customer, service, and contract information.
• Manage documentation, reports, and records to ensure data accuracy and compliance.
• Raise and process purchase orders and invoices.
• Assist with customer communications, including service updates and reports.
• Monitor shared inboxes and respond to enquiries.
• Collaborate with colleagues across the business to support service delivery.
• Contribute to continuous improvement initiatives and maintain high customer satisfaction.

Job description

thyssenkrupp Elevator is seeking a highly organised, customer-focused individual to join the Customer Care team in an office-based role. You will coordinate service activities, manage administrative tasks, and support engineers and field teams to ensure accurate records and timely service delivery.

The role requires strong Microsoft Office skills (especially Excel), good communication, and attention to detail.