Customer Care & Service Coordination Specialist

thyssenkrupp Elevator; Hucknall; On-site; GBP 22,000 - 26,000; Full time

Job summary

thyssenkrupp Elevator is seeking a highly organised Customer Care administrator in Hucknall to support customers, field teams and internal operations. This office-based role (37.5 hours/week, Monday–Friday) focuses on coordinating service activities, data entry, and documentation accuracy.

You will handle enquiries, process orders, and assist engineers and operations with administrative tasks, ensuring quick and professional responses and strong customer satisfaction.

Qualifications

• GCSEs (or equivalent) in Maths and English.
• Experience in an administrative, customer service, service coordination, or similar role.
• Strong proficiency in Microsoft Office applications, particularly Excel, and experience working with databases and internal systems.
• Excellent verbal and written communication skills.
• Strong customer service skills with the ability to build positive relationships with customers and colleagues.
• High attention to detail with strong analytical and problem-solving abilities.
• Ability to follow processes and procedures accurately.
• Excellent organisational and document management skills.
• Strong time management skills with the ability to prioritise workloads effectively.
• A positive, proactive, and professional approach to work.
• Reliable, hardworking, and self-motivated with a strong work ethic.
• Flexible and adaptable, with the ability to work effectively as part of a team.
• Confident communicator who can engage with a wide range of stakeholders.

Responsibilities

• Providing excellent customer service via phone and email.
• Handling customer enquiries and service requests in a professional and timely manner.
• Coordinating and logging service activities using internal systems.
• Supporting engineers and operational teams with administrative tasks.
• Processing and maintaining customer, service, and contract information.
• Managing documentation, reports, and records to ensure data accuracy and compliance.
• Raising and processing purchase orders and invoices.
• Assisting with customer communications, including service updates and reports.
• Monitoring shared inboxes and responding to enquiries.
• Working closely with colleagues across the business to support service delivery.
• Contributing to continuous improvement initiatives and maintaining high levels of customer satisfaction.

Skills

Customer service

Data entry

Time management

Communication skills

Attention to detail

Team player

Organizational skills

Education

GCSEs in Maths & English

Tools

Microsoft Excel

Internal databases

MS Office

Job description

thyssenkrupp Elevator is seeking a highly organised Customer Care administrator in Hucknall to support customers, field teams and internal operations. This office-based role (37.5 hours/week, Monday–Friday) focuses on coordinating service activities, data entry, and documentation accuracy.

You will handle enquiries, process orders, and assist engineers and operations with administrative tasks, ensuring quick and professional responses and strong customer satisfaction.