Customer Care & Service Coordination Specialist

thyssenkrupp Elevator; United Kingdom; Remote; GBP 21,000 - 26,000; Full time

Benefits offered by this job

34 days holiday

Company pension scheme

Health cash plan

Life Assurance 4x annual salary

Gym membership

Employee Assistance Programme

Refer a friend scheme

Job summary

thyssenkrupp Elevator is seeking an organized, customer-focused individual for its Customer Care team. The role supports customers, field teams, and the business by coordinating service activities and handling administrative tasks in a fast-paced environment.

This office-based role runs Monday to Friday, 12pm–8pm (37.5 hours weekly). The ideal candidate has strong admin skills, attention to detail, and the ability to manage multiple tasks efficiently.

Qualifications

• GCSEs (or equivalent) in Maths and English.
• Experience in administrative, customer service, or service coordination roles.
• Proficient with Microsoft Office, especially Excel; experience with databases and internal systems.
• Excellent verbal and written communication skills.

Responsibilities

• Provide excellent customer service via phone and email.
• Coordinate and log service activities using internal systems.
• Support engineers and operations with administrative tasks.
• Process and maintain customer, service, and contract information.

Skills

Customer service

Administrative skills

Attention to detail

Time management

Communication skills

Team collaboration

Organisational skills

Education

GCSEs in Maths and English

Tools

Microsoft Excel

Databases/IMS

Internal systems

Job description

thyssenkrupp Elevator is seeking an organized, customer-focused individual for its Customer Care team. The role supports customers, field teams, and the business by coordinating service activities and handling administrative tasks in a fast-paced environment.

This office-based role runs Monday to Friday, 12pm–8pm (37.5 hours weekly). The ideal candidate has strong admin skills, attention to detail, and the ability to manage multiple tasks efficiently.