Remote Customer Care & Service Coordinator

thyssenkrupp Elevator; Hucknall; Remote; GBP 6,000 - 8,700; Full time

Benefits offered by this job

Competitive monthly salary

34 days holiday including bank

Company pension scheme

Health cash plan

Life Assurance 4x salary

Wellbeing apps access

Subsidised gym membership

Enhanced maternity/paternity

Electric car salary sacrifice

Cycle2Work

Long service award

Employee Assistance Programme

Refer a friend

Job summary

thyssenkrupp Elevator is seeking a highly organised Customer Care representative for a fully remote position with an initial on-site training period. The role involves coordinating service activities, handling customer inquiries, and supporting engineers with administrative tasks.

Key duties include logging service records, processing orders and invoices, and maintaining accurate documentation. The ideal candidate will have GCSEs in Maths and English and proven administrative experience, with

Qualifications

• GCSEs in Maths and English are required or equivalent.
• Experience in administrative, customer service or service coordination roles is preferred.
• Proficient with Microsoft Office, especially Excel, and comfortable with databases.
• Excellent verbal and written communication skills are essential.
• Strong organisational, time-management and documentation skills are required.

Responsibilities

• Provide excellent customer service via phone and email.
• Coordinate and log service activities using internal systems.
• Support engineers and operational teams with admin tasks.
• Process and maintain customer, service and contract information.
• Raising and processing purchase orders and invoices.
• Maintain data accuracy and documentation to ensure compliance.

Skills

Customer service

Verbal communication

Written communication

Time management

Organisational skills

Attention to detail

Multitasking

Team collaboration

Education

GCSEs in Maths and English

Tools

Excel

Databases

Internal systems

Job description

thyssenkrupp Elevator is seeking a highly organised Customer Care representative for a fully remote position with an initial on-site training period. The role involves coordinating service activities, handling customer inquiries, and supporting engineers with administrative tasks.

Key duties include logging service records, processing orders and invoices, and maintaining accurate documentation. The ideal candidate will have GCSEs in Maths and English and proven administrative experience, with