Remote Complaints Officer

ESSENTIAL EMPLOYMENT LTD; Hounslow; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading employment agency is seeking a Remote Complaints Officer to manage complaints related to SEND services. The role involves logging, investigating, and communicating outcomes while ensuring compliance with statutory guidance. Candidates should have relevant experience and strong communication skills. This position is full-time on a temporary basis with a pay rate of £37.32 per hour.

Qualifications

• Experience in managing and investigating complaints.
• Knowledge of the SEND Code of Practice would be beneficial.
• Strong communication skills to handle sensitive information.

Responsibilities

• Receive, log, and manage complaints related to SEND services.
• Conduct thorough investigations with relevant parties.
• Communicate outcomes to complainants professionally.

Job description

Overview

Remote Complaints Officer needed Paying £37.32 per hr ref OR13360

Full time hours on a temporary basis

Responsibilities

• Receive, log, and manage complaints related to SEND services and provision.
• Conduct thorough and impartial investigations, liaising with schools, professionals, and service providers.
• Ensure all complaint handling complies with statutory guidance, including the SEND Code of Practice.
• Communicate outcomes clearly, professionally, and sensitively to complainants.
• Maintain accurate records and contribute to service improvement through feedback and analysis.

If you are interested in the role, please email your CV to [e-mail] quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared