Remote Community Moderator — Bilingual EN/FR (Gaming)

Arise Virtual Solutions; Remote; GBP 40,000 - 60,000; Part time

Job summary

A leading remote support platform is seeking a Remote Community Moderator to provide email and chat support for a major gaming client. This role requires proficiency in English and French, a passion for gaming, and excellent customer service skills. You will engage with players, moderate community forums, and ensure compliance with company guidelines. No degree is necessary, making this an ideal work-from-home opportunity for those with strong communication skills and a dedication to customer satisfaction.

Qualifications

• Must be fluent in reading, writing, and speaking English and French.
• Passion for gaming and understanding of game-specific terminology.
• Proven ability to manage time effectively and resolve inquiries promptly.

Responsibilities

• Provide email and chat support for gaming clients.
• Moderate community channels and ensure adherence to guidelines.
• Deliver excellent customer service and solutions to customer issues.

Skills

Proficiency in English and French

Engagement moderation

Customer service skills

Strong experience on social media platforms

Job description

A leading remote support platform is seeking a Remote Community Moderator to provide email and chat support for a major gaming client. This role requires proficiency in English and French, a passion for gaming, and excellent customer service skills. You will engage with players, moderate community forums, and ensure compliance with company guidelines. No degree is necessary, making this an ideal work-from-home opportunity for those with strong communication skills and a dedication to customer satisfaction.