Remote Client Success Leader

StanMindsetMomentum; Remote; GBP 60,000 - 80,000; Full time

Job summary

A global personal development company is looking for a customer service professional to join their remote team. In this role, you will provide high-quality support to clients while managing inquiries via phone, email, and online platforms. You'll help promote learning programmes with a flexible approach to work-life balance. Ideal candidates have backgrounds in customer service or related fields, and are self-directed and organized. This position offers an outcome-based pay structure without high-pressure sales.

Benefits

Flexible working hours

No cold calling

Access to personal development content

Qualifications

• Experience in customer service roles, ideally within contact centres or client-facing environments.
• Familiarity with CRM systems and digital communication tools like Zoom or Teams.
• Ability to work independently and manage time effectively.

Responsibilities

• Connect with individuals interested in personal development.
• Respond to customer inquiries through various communication channels.
• Manage leads and track outcomes using CRM tools.
• Support customers in achieving their personal and professional goals.

Skills

Customer Service

Client Expectations

Client Support

Issue Resolution

Account Management

Client Relationships

Service Delivery

Client Satisfaction

Job description

A global personal development company is looking for a customer service professional to join their remote team. In this role, you will provide high-quality support to clients while managing inquiries via phone, email, and online platforms. You'll help promote learning programmes with a flexible approach to work-life balance. Ideal candidates have backgrounds in customer service or related fields, and are self-directed and organized. This position offers an outcome-based pay structure without high-pressure sales.