Remote Care Coordinator - After-Hours & Weekend

HireLATAM; United Kingdom; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading home care agency is looking for a Remote Care Coordinator to support clients and caregivers during after-hours and weekends, offering a competitive salary and a long-term career path. The ideal candidate will possess excellent communication skills and a strong service orientation, with opportunities for growth in a supportive environment.

Benefits

Competitive flat monthly salary

Discretionary year-end bonus

Structured training and onboarding program

Mentorship opportunities

Flexible work environment

Qualifications

• Must be based in Latin America.
• Clinical background (RN, LVN, CNA, or similar) is a plus but not required.
• Familiarity with scheduling or call center operations is a plus.

Responsibilities

• Serve as the reassuring voice for clients, families, and caregivers.
• Ensure every client is supported by the right caregiver.
• Proactively check in with caregivers.
• Document incidents and reports to the team.

Skills

Exceptional English communication skills

Proven experience delivering VIP-level service

Strong interpersonal skills

Ability to work independently

Eagerness to learn

Prior experience in home care or healthcare

Job description

Job Title: Remote Care Coordinator - After-Hours & Weekend (100% Work From Home)

Location: Remote from Latin America

Position Type: Full-time

Salary: $1,200 - 2,000 USD/month depending on experience + discretionary year-end bonus

Schedule: Weekday evenings/nights (Monday, Tuesday, Wednesday, Friday), weekends (full coverage), Thursday off. Must also attend weekly team call on Wednesdays at 12:00 PM CST (up to 2 hours). Hours are based on U.S. Central Time.

Our Client

Our client is the #1 ranked home care agency in their state and one of the top 7 in the nation. They are a boutique, high-touch organization led by a former neuro ICU nurse and a dynamic leadership team committed to delivering exceptional service to their clients, and equally exceptional support to the team.

Their mission is simple but powerful: Preserve dignity. Protect independence. Provide peace of mind. They are deeply values-driven and committed to operational excellence at every level.

As they continue to grow rapidly, we’re looking for a high-performing Staff Accountant to play a key role in their financial operations, ensuring accuracy and efficiency as they scale.

Job Overview

As a Care Coordinator, you will be the trusted point of contact for clients, families, and caregivers after hours and on weekends. While coverage spans evenings and weekends, the actual workload is typically light; averaging less than 3 hours per week of active call time, with only 1–2 overnight calls per month.

On weekday evenings (Monday, Tuesday, Wednesday, and Friday, 5:00 PM – 9:30 PM CST), you are expected to remain at your desk actively monitoring and managing all scheduling changes, caregiver support needs, and other operational requests as they arise. Between 9:30 p.m. and 6:00 a.m. CST, you will be on call and must be available to log into your computer within 30 to 60 minutes, if needed, to address any urgent matters.

On weekends, you are required to remain accessible by phone at all times and be able to log into a computer within 30–60 minutes if needed. In addition, you must check the scheduling software at least once every hour to ensure all caregivers have properly checked in and out. If there are any call-outs or shift gaps, you are responsible for securing immediate coverage and ensuring service continuity.

A laptop and reliable internet connection will be necessary for these duties, as weekend responsibilities go beyond phone coverage and require oversight and intervention when issues occur.

This is a role that combines responsibility and independence with work-life balance, making it ideal for someone who thrives when trusted to provide calm, professional support.

Responsibilities

• Serve as the reassuring voice and trusted problem-solver for clients, families, and caregivers during assigned hours.
• Ensure every client is supported by the right caregiver, even when last-minute scheduling challenges arise.
• Proactively check in with caregivers to confirm reliability and shift coverage.
• Escalate urgent issues (e.g., caregiver no-shows, client concerns, medical issues) to management as needed.
• Update and maintain scheduling software (Kantime) with accurate, timely details.
• Communicate seamlessly using Teams, FluentStream, text, and email.
• Document incidents and deliver clear, timely reports to the office team.
• Be a guardian of our reputation for care that is personal, reliable, and truly exceptional.

Qualifications, Skills and Key Competencies

• Exceptional English communication skills
• Proven experience delivering VIP-level service; anticipating needs, handling sensitive situations with discretion, and creating trust with every interaction.
• Strong interpersonal skills: empathetic, patient, calm under pressure.
• Ability to work independently, manage competing priorities, and exercise sound judgment.
• Eagerness to learn and confidently use digital platforms.
• Prior experience in home care or healthcare is preferred but not required.
• Familiarity with scheduling, shift coverage, or call center operations is a plus, but not required.
• Clinical background (RN, LVN, CNA, or similar) is a plus but not required.

Benefits

• Competitive flat monthly salary ($1,200 – $2,000 USD depending on experience).
• Discretionary year-end bonus based on performance.
• A stable, long-term career path with opportunities for growth.
• Structured two-week training and onboarding program.
• Direct mentorship from agency owners who invest in your success.
• Work from anywhere in Latin America with a flexible, supportive environment (must maintain reliable internet).

Why Join Them

They have a proven track record of working successfully with offshore professionals and see them as a critical part of our team, not outsiders. Their agency owners work closely with remote staff, provide direct mentorship, and actively invest in their growth and success.

When you join them, you’re not just filling a role; you become a valued member of a mission-driven organization where your voice matters and your contributions have real impact. If you are looking for a stable, long-term opportunity with a company that values excellence, empathy, and teamwork, we encourage you to apply.

Application Disclaimer: Please Read Before Proceeding

To ensure a fair and efficient hiring process, all applications must meet the mandatory requirements listed in the job description.

Voice/Video Recording is REQUIRED Your application cannot be considered without a voice or video recording. It must be at least 30 seconds long and in English. Submissions in any other language or missing a recording will be automatically disqualified.

Mandatory Knockout Questions Each application includes knockout questions designed to verify minimum qualifications required by the client. If you answer "NO" to any of these, you will be immediately disqualified from the hiring process for not having the experience requested for the role. Please note that the citizenship question is also a knockout if you answer "YES" as we are only able to hire Latin American talent based in Latin America.

Apply Wisely To maintain fairness, please apply to no more than three jobs and only if you fully meet the listed qualifications. Applying to roles you don’t qualify for will not improve your chances and may affect future applications.

Check Your SPAM Folder All important updates will be sent via email, so be sure to check your inbox and spam/junk folders to avoid missing any communication.

We appreciate your interest and look forward to reviewing your application!