Remote AI-Driven Contact Center Strategy Lead

Kyndryl; Remote; GBP 128,000 - 245,000; Full time

Job summary

A global tech company is seeking a Global Digital Workplace Services Consult lead to drive AI-Powered Contact Center initiatives. The ideal candidate will have 10+ years in technology consulting with a strong background in workplace transformation and familiarity with major Contact Center technologies. This role offers the opportunity to work remotely while mentoring the next generation of consultants and driving customer and agent experience transformations. Competitive compensation packages and diverse work culture are provided.

Benefits

Comprehensive benefits package

Employee learning programs

Volunteering opportunities

Qualifications

• 10+ years in technology consulting or IT services.
• Deep expertise in Contact Center technologies.
• 5+ years experience partnering with Microsoft.
• Passionate about transforming customer and employee experiences.
• Strong business acumen linking technology to outcomes.

Responsibilities

• Develop propositions to drive new business.
• Collaborate across business for AI positioning.
• Drive sales and technical enablement for propositions.
• Own growth targets for DWS AI business.
• Mentor and inspire a new generation of experts.

Skills

Technology consulting experience

Workplace transformation

Expertise in Contact Center platforms

Partnering with Microsoft

Transforming customer experience

Business acumen

Collaboration in matrixed organizations

Identifying consulting-led revenue

Job description

A global tech company is seeking a Global Digital Workplace Services Consult lead to drive AI-Powered Contact Center initiatives. The ideal candidate will have 10+ years in technology consulting with a strong background in workplace transformation and familiarity with major Contact Center technologies. This role offers the opportunity to work remotely while mentoring the next generation of consultants and driving customer and agent experience transformations. Competitive compensation packages and diverse work culture are provided.