Remote Admin Team Lead — Community AHP Services

The Dudley Group NHS Foundation Trust; Stourbridge; On-site; GBP 25,000 - 30,000; Full time

Job summary

A healthcare organization in Stourbridge is looking for a proactive Band 4 Community AHP Service Admin Team Lead to oversee high-quality administrative support across various services. You will manage administrative staff and coordinate efforts to ensure a streamlined patient journey. The ideal candidate will have excellent organizational skills, management training, and a strong commitment to providing exceptional customer service. This role emphasizes quality data management and adherence to Trust policies and procedures.

Benefits

Flexible working options

Learning and development opportunities

Commitment to work-life balance

Qualifications

• Proven clerical/administrative experience within a customer care environment.
• Good understanding of confidentiality and Data Protection Act.
• Advanced knowledge of medical terminology.

Responsibilities

• Ensure efficient administrative processes to support patient journeys.
• Provide line management support to the admin staff.
• Maintain high standards of data entry and quality.

Skills

Customer care experience

Excellent communication skills

Organizational skills

Data analysis

Education

GCSE Grade A-C in English and Maths

IT qualification - ECDL, RSAII or equivalent

Management or Leadership Training

Tools

Microsoft Office Suite

Databases

OASIS

Job description

A healthcare organization in Stourbridge is looking for a proactive Band 4 Community AHP Service Admin Team Lead to oversee high-quality administrative support across various services. You will manage administrative staff and coordinate efforts to ensure a streamlined patient journey. The ideal candidate will have excellent organizational skills, management training, and a strong commitment to providing exceptional customer service. This role emphasizes quality data management and adherence to Trust policies and procedures.