Remote Academic Customer Success Manager – Drive Adoption & Growth

Prolific - UK Job Board?; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading research platform in the UK is seeking an Academic Customer Success Manager to enhance relationships within academia. You will drive revenue growth by engaging researchers and institutions, ensuring product adoption, and advocating for customer needs. The ideal candidate has experience in B2B technology roles and a passion for research. This position offers competitive salary and benefits, along with opportunities for influential work in AI innovation.

Benefits

Competitive salary

Remote working flexibility

Mission-driven culture

Qualifications

• Experience with academic researchers or public sector organizations.
• Proven ability to exceed commercial targets.
• Track record of building networks through outreach.

Responsibilities

• Define strategies for product usage and customer satisfaction.
• Cultivate relationships with academic customers.
• Engage buying committees for contract opportunities.
• Manage bid responses for projects and SOWs.

Skills

Customer success management

B2B sales experience

Networking

Listening and communication

Relationship building

Job description

A leading research platform in the UK is seeking an Academic Customer Success Manager to enhance relationships within academia. You will drive revenue growth by engaging researchers and institutions, ensuring product adoption, and advocating for customer needs. The ideal candidate has experience in B2B technology roles and a passion for research. This position offers competitive salary and benefits, along with opportunities for influential work in AI innovation.