Remote 2nd-Line IT Support Specialist

Capita plc; United Kingdom; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading service provider in the UK is seeking a Technical Support Officer to provide high-quality technical support from home. Responsibilities include managing customer inquiries, generating reports, and ensuring compliance with service agreements. Ideal candidates will have strong SQL scripting skills and experience in customer-facing support roles. This position offers 23 days of annual leave with options to buy more, and a range of employee benefits including a company-matched pension plan.

Benefits

Homebased working

23 days annual leave

Paid volunteering day

Employee Network Groups

Company matched pension

Cycle2work scheme

Paid maternity and parental leave

Qualifications

• Hands-on experience working with SQL scripting.
• Strong knowledge of MS Office work packages.
• Understanding of ITIL service management.
• Proven experience in customer-facing 2nd line support.

Responsibilities

• Provide day-to-day technical support ensuring high-quality service.
• Attend sites/remote fix to achieve SLA.
• Generate and prepare internal and external customer reports.
• Maintain and build technical relationships with partners.
• Manage outstanding calls to closure using available service tools.

Skills

SQL scripting

MS Office (Word, Excel, Outlook)

ITIL service management

Customer facing 2nd line support

Excellent communication skills

Ability to manage personal workloads

Teamwork

High-pressure environment experience

Job description

A leading service provider in the UK is seeking a Technical Support Officer to provide high-quality technical support from home. Responsibilities include managing customer inquiries, generating reports, and ensuring compliance with service agreements. Ideal candidates will have strong SQL scripting skills and experience in customer-facing support roles. This position offers 23 days of annual leave with options to buy more, and a range of employee benefits including a company-matched pension plan.