Relief Security Officer

Vigilant Security; City of Edinburgh; On-site; GBP 40,000 - 60,000; Full time

Job summary

A security service provider in Edinburgh is seeking a security professional to maintain high standards of safety and customer service. This permanent role involves engaging with visitors, conducting patrols, and adhering to health and safety policies. Applicants must possess a current SIA license and strong interpersonal skills. This position offers competitive pay with opportunities for training and development.

Qualifications

• Maintain high security awareness and handle incidents accurately.
• Provide exceptional customer service and engage with visitors.
• Undertake patrols and inspections as required.

Responsibilities

• Welcome visitors promptly and politely.
• Anticipate client needs to exceed expectations.
• Issue visitor passes using agreed processes.

Skills

Interpersonal skills

Customer service orientation

Attention to detail

Communication skills

Professional appearance

Education

SIA license

UK driving license (beneficial)

Job description

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Vigilant are offering an exciting opportunity for a security professional to join our expanding team in Edinburgh.

Scope:

This is a permanent contract working days, nights & weekends.

The post holder (SIA license) will be responsible for maintaining the day-to-day security requirements at a strategically important site, maintaining a corporate image and high standards of professionalism.

The pay rate is £12.60 p/h.

Officers with a UK driving licence can be deployed in a Patrol and Response role - pay rate £13.60 p/h.

Main Duties & Responsibilities:

Provide a prompt, polite and warm welcome to all visitors.

Anticipate clients' needs/problems before they arise and that their expectations are met and exceeded each day

Be seen as a visible customer focused professional greeting and engaging with visitors.

Provide a consistent professional service at all times.

Communicate visitor/client arrivals to the relevant person promptly.

Maintain a high security awareness at all times

Undertake patrols and inspections in accordance with management instructions.

Proficient use of relevant communications equipment will require candidate to have good communication skills.

Ensuring all H&S policies are adhered to.

Ensuring that no un-authorised persons are permitted in prohibited areas.

Issue visitor passes using agreed processes and procedures

Maintaining an accurate record of any incidents that occur.

Where qualified (UK Driving Licence) - perform Patrol and Response duties

What We Are Looking For:

Professional, highly driven, flexible, enthusiastic, proactive, self - motivated team player

Smart and confident.

Excellent interpersonal skills and the ability to interact with people at all levels

Immaculate presentation

Clear, concise and confident communication skills which are customer service orientated with a very keen eye for detail.

Maintain and practice a high degree of confidentiality at all times

Good communication skills, both written and verbal

Able to be vetted back 5 years or since leaving compulsory education.

Provide support to the wider when required.

Current SIA license.

(UK Driving Licence is beneficial)

Training and Development

Vigilant Security is committed to the principles of Investors in People as a means of ensuring the continued efficiency of the service it provides. As part of the commitment, each employee has a responsibility to develop the skills, knowledge and ability required to meet the challenges of their own job and objectives in their development plan.

Vigilant Security is committed to ensuring equality of opportunity and to the principle that employees should be entitled to work free from intimidation or harassment.

All employees have a responsibility not only for their own behaviour but for the behaviour of others regarding equality of opportunity. Any act of discrimination must be avoided, and any incidents reported accordingly.

We are part of the Government Disability Confident Employer Scheme and are committed to offering opportunities for the disabled to join our ever-expanding workforce.