Relief Porter/Housekeeper

Tees Esk and Wear Valleys NHS Foundation Trust; Tees Valley; On-site; GBP 10,000 - 40,000; Full time

Job summary

A regional health service organization in Tees Valley is looking for a Relief Porter/Housekeeper to provide essential cleaning and catering services in a compassionate manner. Applicants must have a Food Hygiene Certificate Level 2 and experience in similar environments. The role includes working shifts, including nights and weekends, and requires a commitment to ensuring a safe and supportive environment for mental health patients. Opportunities for additional hours may be available.

Qualifications

• Experience in cleaning duties and use of household chemicals.
• Experience working in a mental health or learning disabilities environment.
• Experience in portering and hospital cleaning.

Responsibilities

• Provide and maintain cleaning and catering services.
• Ensure a clean, safe, and supportive environment for staff and patients.
• Interact compassionately with patients and carers.

Skills

Attention to detail

Effective communication

Time management

Cleaning techniques

Education

Food Hygiene Certificate Level 2

ITQ Level 2 in Numeracy and Literacy

NVQ level 2 in Portering or Housekeeping

Tools

Motorised cleaning equipment

Kitchen equipment

Job description

Relief Porter/Housekeeper

The closing date is 26 December 2025.

To provide cleaning and catering services as part of a team, to office, patient and communal areas within the Trust.

To interact compassionately with patients and carers at all times. Patients have a range of mental health conditions or learning disabilities.

To show commitment to and participate in quality improvement activities.

To promote at all times a positive image of people with mental health conditions and learning disabilities.

To promote at all times a positive image of Hotel Services and the wider Trust.

You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.

Main duties of the job

We require friendly, positive thinking, organised and motivated individuals to work as a Relief Porter/Housekeeper within the Trusts Hotel Services Team.

Relief Porter/Housekeepers are responsible to provide and maintain cleaning and catering services as part of the Hotel Services team to office, patient and communal areas within the Trust. Ensuring a clean, safe and supportive environment for staff and patients working towards their recovery.

You will need to be passionate and enthusiastic about patient care putting patients at the heart of everything you do. You will be working in a multi-professional team and will need to be able to think on the spot and be empathetic. You will be passionate about our business, creating a culture of continuous improvement.

The post holder will be based at West Park Hospital and will be required to work shifts including nightshifts (covering reception), weekends and bank holidays.

You should be highly motivated, reliable, and flexible also willing to work at short notice as there may be opportunities for extra hours.

Experience in cleaning duties and use of chemicals and equipment are essential as you will be working in a demanding environment. Catering and food service experience would be beneficial along with a passion to providing high standards of customer service.

About us

We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby.

From education and prevention, to crisis and specialist care --our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.

We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.

We\'re committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.

We won\'t rest until everyone in our region has the mental health care they need, to lead their best possible life.

Job responsibilities

Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.

Person Specification

Qualifications

• Food Hygiene Certificate Level 2 (to be completed within 12 months)
• Numeracy and Literacy to level 2 ITQ Level 2
• NVQ level 2 in Portering or Housekeeping

Experience

• Experience in use of cleaning materials and equipment
• Experience of working or volunteering in a mental health or learning disabilities environment
• Experience in portering
• Experience cleaning in a hospital environment

Knowledge

• Knowledge of Health & Safety and COSHH
• Knowledge of National Standard of Cleanliness
• Knowledge of deep-cleaning procedures
• Knowledge of Patient-Lead Assessment of the Care Environment (PLACE)
• Good understanding of confidentiality
• Knowledge of stock control
• Geographic knowledge of the site and key personnel (within agreed timescale)

Skills

• Able to follow protocols and instructions
• Able to demonstrate thoroughness and attention to detail in all tasks
• Safe, efficient and effective techniques in the following areas, producing consistently high standards: Cleaning; Deep cleaning; Use of motorised cleaning equipment e.g. floor scrubber, carpet cleaner; Use of kitchen equipment; Preparation and serving of food; Use and cleaning of regeneration ovens; Washing and ironing
• Effective verbal and written communication skills
• Time management and ability to prioritise effectively

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Tees Esk and Wear Valleys NHS Foundation Trust