Relationship Manager - Outsourced Operations

Royal London; London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A prominent investment management company in London is seeking a Relationship Manager for its Outsourced Operations team. This role involves managing key account relationships, ensuring service levels, and improving operational processes. The ideal candidate has strong relationship management experience and knowledge of Transfer Agency services. The position offers a hybrid work model and comprehensive employee benefits including a generous pension scheme and private medical insurance.

Benefits

28 days annual leave

Up to 14% employer matching pension scheme

Private medical insurance

Qualifications

• Proven relationship management experience within a Transfer Agency or overseeing a Transfer Agency.
• Stakeholder management experience with the ability to manage expectations.
• Knowledge of trade life cycle and investment management processes.

Responsibilities

• Ensure effective monitoring and control of Transfer Agency services.
• Conduct regular reviews and report service levels.
• Design processes for feeding KPIs into operations reports.

Skills

Relationship management

Stakeholder management

Governance experience

Detailed CASS knowledge

Understanding of investment instruments

Job description

Relationship Manager - Outsourced Operations

Date: 10 Sept 2025

Location: London, GB

Company: Royal London Group

Job Title: Relationship Manager – Outsourced Solutions

Contract Type: 12-month Fixed Term Contract

Working style: Hybrid 50% home/office based

Royal London Asset Management (RLAM) has an exciting opportunity for a Relationship Manager to join our Outsourced Operations team on a 12-month fixed term contract.

You will play a pivotal role in maintaining and enhancing existing relationships with our key accounts including maintaining a level of consistency across the board for our customers.

This is an exciting opportunity to join a growing business contribute to both BAU and continuous improvement initiatives to help shape our operational model.

About the role

• Ensure effective monitoring, control and provision of Transfer Agency services.
• Conduct regular reviews and ensure they are reporting service levels and issues in line with RLAM’s requirements for delivery and quality.
• Design and implement a process for feeding service providers’ KPIs into the monthly operations report.
• Undertake and support required amendments to Service Level Agreements and contracts with the Transfer Agency.
• Attend governance meetings and ensure they are documented accurately.
• Manage day to day queries related to contracted Service Level Agreements.

About you

• Proven relationship management experience within a Transfer Agency or overseeing a Transfer Agency within an Asset Management company is essential.
• Stakeholder management experience with the ability to manage and set expectations, hold people to account to ensure outputs are delivered on time.
• Oversight, governance, and relationship management experience
• Knowledge and understanding of trade life cycle and investment management processes.
• Detailed CASS and AML knowledge and experience is required.
• Understanding of investment instruments including equities, fixed Interest, money market, derivatives (futures, options, swaps, CFD, CDS, etc).

About Royal London Asset Management

Royal London Asset Management (RLAM), part of the Royal London Group, is one of the UK\'s leading fund management companies working with a wide range of clients across the globe to achieve their investment goals. Our long-term, client-driven focus means that we have a long-standing commitment to responsible investment. We act as responsible stewards of our clients’ capital, exercising their rights and influencing positive change.

Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.

We\'ve always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance. You can see all our benefits here - Our Benefits

Inclusion, diversity and belonging

We’re an Inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.