Relationship‑Focused Sales & Service Advisor

Forrest Recruitment Ltd.; Newcastle-under-Lyme; On-site; GBP 28,000 - 34,000; Full time

Job summary

Forrest Recruitment Ltd. in Newcastle under Lyme is seeking a Sales & Customer Service Advisor to manage customer enquiries, prepare quotations and process orders, ensuring a smooth journey from initial contact to order fulfilment and aftersales support.

The ideal candidate has customer-facing experience, excellent communication skills, and a proactive, team-focused approach to identify sales opportunities and maintain accurate CRM records.

Qualifications

• Experience in customer service, internal sales or sales administration.
• Excellent communication skills with customers via telephone and email.
• Professional, customer-focused approach and ability to build lasting relationships.
• Strong organisational skills and ability to manage a varied workload.
• Team player with a positive attitude.

Responsibilities

• Handle customer enquiries via telephone and email.
• Prepare quotations and follow up leads to secure sales.
• Process customer orders and returns.
• Provide product information and advice to customers.
• Manage customer queries and complaints.
• Identify opportunities to upsell and cross-sell products.
• Maintain accurate customer records and update CRM.
• Support regional sales teams and internal account managers.

Skills

Customer service

Internal sales

Sales administration

CRM systems

Communication skills

Upselling

Relationship building

Job description

Forrest Recruitment Ltd. in Newcastle under Lyme is seeking a Sales & Customer Service Advisor to manage customer enquiries, prepare quotations and process orders, ensuring a smooth journey from initial contact to order fulfilment and aftersales support.

The ideal candidate has customer-facing experience, excellent communication skills, and a proactive, team-focused approach to identify sales opportunities and maintain accurate CRM records.