Service Advisor

Perfect Placement UK Ltd; Newcastle-under-Lyme; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Up to 30,000 basic salary

Bonus opportunities

Generous holiday allowance

Discounted days out

Retail discounts

Professional qualifications

Manufacturer training programmes

Salary Finance options

Wellbeing assistance

Pension contribution

Friends & Family referrals

Product discounts

Job summary

Perfect Placement UK Ltd is recruiting on behalf of a well-established main dealership in Stoke for a Service Advisor. You will welcome customers, manage service bookings, and liaise with workshop teams to ensure timely repairs while delivering a high level of customer service.

The role emphasizes upselling services, maintaining accurate records, and promoting loyalty programmes. A full UK driving licence and the ability to work under pressure in a fast-paced environment are essential, with the

Qualifications

• Previous experience as a Service Advisor within a main dealership or automotive environment.
• Excellent communication and interpersonal skills.
• Strong organisational and time-management abilities.
• Customer-focused approach with a professional demeanour.
• Ability to work effectively under pressure in a fast-paced environment.
• Full UK driving licence.

Responsibilities

• Welcome and assist customers professionally, providing a high standard of customer service
• Manage service bookings efficiently and accurately as theService Advisor
• Offer factual advice and upsell additional services where appropriate
• Liaise with workshop teams to ensure timely progression of vehicle repairs and maintenance
• Maintain accurate and detailed customer records in line with dealership procedures
• Promote dealership services and loyalty programmes
• Ensure compliance with manufacturer standards and health & safety procedures
• Contribute to a positive team environment and uphold the dealership's reputation

Skills

Customer service

Communication skills

Organizational skills

Time management

Full UK driving licence

Job description

We are recruiting on behalf of our client for the position of Service Advisor at a well-established main dealership in Stoke. This is an excellent opportunity for experienced Service Advisors seeking to advance their career within a professional and dynamic environment. The successful individualwill join a team committed to delivering exceptional customer service and operational excellence.

Benefits

• Up to £30,000 basic salary, plus bonus opportunities
• Generous holiday allowance with increases based on length of service
• Discounted days out for quality time with family and friends
• Retail discounts on shopping and dining experiences
• Fully funded, nationally recognised professional qualifications
• Manufacturer-specific training programmes
• Salary Finance options for financial wellbeing
• Support and wellbeing assistance
• Contribution to a pension scheme
• Friends & Family customer referral payments
• Access to discounts on a range of products and services for loved ones

Duties

• Welcome and assist customers professionally, providing a high standard of customer service
• Manage service bookings efficiently and accurately as theService Advisor
• Offer factual advice and upsell additional services where appropriate
• Liaise with workshop teams to ensure timely progression of vehicle repairs and maintenance
• Maintain accurate and detailed customer records in line with dealership procedures
• Promote dealership services and loyalty programmes
• Ensure compliance with manufacturer standards and health & safety procedures
• Contribute to a positive team environment and uphold the dealership's reputation

Requirements

• Previous experience as a Service Advisor within a main dealership or automotive environment
• Excellent communication and interpersonal skills
• Strong organisational and time-management abilities
• Customer-focused approach with a professional demeanour
• Ability to work effectively under pressure in a fast-paced environment
• Full UK driving licence

This Service Advisor role offers the chance to be part of a reputable dealership that values its staff, providing ongoing development and recognition. If you are an ambitious Service Advisor eager to join a customer‑centric business with excellent rewards, this opportunity is ideal for you.