Sales & Customer Service Advisor

Forrest Recruitment Ltd.; Newcastle-under-Lyme; On-site; GBP 28,000 - 34,000; Full time

Job summary

Forrest Recruitment Ltd. in Newcastle under Lyme is seeking a Sales & Customer Service Advisor to manage customer enquiries, prepare quotations and process orders, ensuring a smooth journey from initial contact to order fulfilment and aftersales support.

The ideal candidate has customer-facing experience, excellent communication skills, and a proactive, team-focused approach to identify sales opportunities and maintain accurate CRM records.

Qualifications

• Experience in customer service, internal sales or sales administration.
• Excellent communication skills with customers via telephone and email.
• Professional, customer-focused approach and ability to build lasting relationships.
• Strong organisational skills and ability to manage a varied workload.
• Team player with a positive attitude.

Responsibilities

• Handle customer enquiries via telephone and email.
• Prepare quotations and follow up leads to secure sales.
• Process customer orders and returns.
• Provide product information and advice to customers.
• Manage customer queries and complaints.
• Identify opportunities to upsell and cross-sell products.
• Maintain accurate customer records and update CRM.
• Support regional sales teams and internal account managers.

Skills

Customer service

Internal sales

Sales administration

CRM systems

Communication skills

Upselling

Relationship building

Job description

Sales & Customer Service Advisor

Location: Newcastle under Lyme

Salary: £31,000

Job Type: Permanent, Full-Time (8am - 5pm, 40 hours)

Forrest Recruitment are currently recruiting for a Sales & Customer Service Advisor to join a growing business.

This is an excellent opportunity for someone with previous customer service, internal sales or sales administration experience who enjoys building relationships, providing outstanding service and identifying opportunities to increase sales.

You'll play a key role in ensuring customers receive a first-class experience, from initial enquiries through to order fulfilment and aftersales support.

The Role

• Handling customer enquiries via telephone and email
• Preparing quotations and following up leads to secure sales
• Processing customer orders and returns
• Providing product information and advice to help customers
• Managing customer queries and complaints
• Identifying opportunities to upsell and cross-sell products
• Maintaining accurate customer records and updating their CRM system
• Supporting regional sales teams, key accounts and internal account managers with customer requirements

What We're Looking For

The successful candidate will ideally have:

• Previous experience in customer service, internal sales, sales administration or a similar customer-facing role
• Excellent communication skills, with confidence dealing with customers over the telephone and via email
• A professional, customer-focused approach and the ability to build lasting relationships
• Strong organisational skills and the ability to manage a varied workload
• A positive attitude and the ability to work effectively as part of a team

Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted.