Sales Support Administrator – Customer Care & Upsell

Forrest Recruitment Ltd.; Stockport; On-site; GBP 25,000 - 31,000; Full time

Job summary

Forrest Recruitment Ltd. is seeking a dedicated Sales Support Administrator in Stockport to join a small, energetic team on a permanent basis.

You will handle customer enquiries by phone and email, process orders, upsell add-ons, and collaborate with other departments to ensure a seamless service. The role suits someone with experience in a target-driven environment who can build relationships and contribute to a busy office.

Responsibilities

• Answering customer and client enquiries via telephone and email
• Resolving customer complaints in a timely manner
• Upselling add on products
• Keeping record of customer interactions
• Proactively follow up on quotations and enquiries
• Processing customer orders and returns
• Collaborate with other departments to ensure a seamless customer experience

Job description

Forrest Recruitment Ltd. is seeking a dedicated Sales Support Administrator in Stockport to join a small, energetic team on a permanent basis.

You will handle customer enquiries by phone and email, process orders, upsell add-ons, and collaborate with other departments to ensure a seamless service. The role suits someone with experience in a target-driven environment who can build relationships and contribute to a busy office.