Customer Service Advisor

Confidential; North East; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Onsite Parking

Commission

20 days holiday plus Bank Holidays

Training and support

Team events

Job summary

Confidential is seeking a Customer Service and Sales Agent in Newcastle under Lyme. The role focuses on delivering exceptional customer service while promoting products and services to achieve targets.

Training and ongoing support are provided to help you excel in a fast-paced environment. Join a dynamic team with onsite parking, 20 days holiday + BH, and a salary between £26,500 and £30,000 plus commission.

Qualifications

• Excellent communication skills and customer-focused approach.
• Able to manage complaints professionally and calmly.
• Motivated to drive business forward and meet targets.
• Experience dealing with customers on the telephone is preferred.
• Able to work in a fast-paced environment and under pressure.

Responsibilities

• Deliver Exceptional Service: Engage with customers in a friendly and upbeat manner, providing them with incredible support and assistance.
• Sales Dynamo: Promote and sell products and services, achieving targets with empathy and tailored solutions.
• Motivated Team Player: Collaborate with colleagues to brainstorm ideas that enhance service and sales.
• Innovate & Progress: Show initiative, learn quickly, and suggest growth ideas for the business.
• Feedback Champion: Use feedback as a tool for personal and team improvement.

Skills

Communication

Customer focus

Self-motivated

Complaint handling

Telephone experience

Team player

Problem solving

PC skills

Patient

Job description

CUSTOMER SERVICE ADVISOR NEWCASTLE UNDER LYME - £26,500 - £30,000 PLUS COMMISSION

Are you a dynamic and enthusiastic individual with a passion for delivering exceptional customer experiences while driving sales? Join our clients vibrant team as a Customer Service and Sales Agent, where your fun and motivated spirit will help push the boundaries of customer service and sales excellence! Confidence is key and you will be dealing with customers very quickly, although ongoing training and support will continue.

Company background

Our client is an independent company that works on a national basis. They offer a market leading customer service experience. Great customer service is at the heart of the business. They have continued to grow month on month and gain a reputation for offering a competitive service and second to none customer service. This is a small business and every single employee is a member of the family, as are the customers.

Customer Service job purpose

Develop a culture of customer satisfaction through timely and thorough handling of complaints, queries and general enquiries. Working in a fast-paced environment, to address customer issues via the telephone or email.

Customer Service duties

• Deliver Exceptional Service: Engage with customers in a friendly and upbeat manner, providing them with incredible support and assistance.
• Sales Dynamo: Harness your customer service and communication skills to promote and sell our products and services. Achieve and exceed targets by empathising with customer needs and providing tailored solutions. NO COLD CALLING
• Motivated Team Player: Collaborate with fellow team members to sales brainstorm creative ideas and strategies that elevate our service and sales game.
• Innovate & Progress: Take the initiative to learn new things and provide suggestions for assisting the business growth.
• Feedback Champion: Embrace feedback enthusiastically, using it as a tool for growth.

Customer Service requirements

• Excellent communication skills
• Customer focused
• Self-motivated
• Able to manage complaints professionally
• Keen to drive business forward
• Ideally experienced dealing with customers on the telephone
• Passionate about helping people
• Team player
• Able to work in a fast-paced environment
• Excellent PC skills
• Problem solver
• Patient
• Able to work under pressure
• Due to location, it is preferred you have you own transport

Package and benefits

• Working 2 shifts Monday to Friday 9am-5.30pm and 9.30am-6pm
• Working 1 Saturday per month 9am-3pm
• 20 days holiday plus Bank Holidays
• Onsite Parking
• £26,500 - £30,000 plus commission
• Fantastic opportunity to build a career
• Excellent ongoing training and support
• Fun days and events
• Feel valued everyday

In respect to the above role(s), Anderson Wright Consulting Ltd operates as an Employment Agency