Customer Advisor — Drive Bookings & Service Excellence

Lookers; Newcastle upon Tyne; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Competitive salaries

Generous annual leave

Enhanced family leave

Techscheme discount

Eyecare vouchers

Smart Health

Job summary

Lookers in Newcastle upon Tyne is seeking a Customer Advisor to join the Customer Contact Centre. The role involves handling calls, emails, live chats and digital enquiries to drive bookings and support sales and aftersales activity.

As part of a fast-paced team, you will use CRM systems, maintain accurate notes, and ensure high-quality service across all touchpoints. The position is permanent, full-time, with weekend rota participation.

Qualifications

• Previous experience in a customer service, contact centre, or sales environment (preferred).
• Strong communication skills – written and verbal.
• Confident working with technology and CRM systems.
• Target-driven mindset with attention to detail.
• Team player who enjoys helping others and learning new skills.
• Flexibility to work on a rota including weekends and bank holidays.

Responsibilities

• Booking essential maintenance efficiently and accurately via Outbound calls.
• Promote and sell service plans to retain customers.
• Identify upsell opportunities during booking.
• Provide consistent and professional responses to all enquiry types.
• Maintain a friendly, engaging tone across all channels.
• Ensure service aligns with Lookers standards.
• Meet or exceed performance targets for outbound activity.
• Keep high-quality notes and data entry in CRM.
• Support lead generation for vehicle sales.
• Use Lookers systems and CRM platforms efficiently.
• Stay updated on product offerings and FCA guidelines.
• Collaborate with colleagues and dealership teams.
• Deliver a positive, customer-focused culture.

Skills

Customer service experience

Communication skills

CRM systems

Tech savviness

Target-driven

Team player

Tools

CRM systems

Job description

Lookers in Newcastle upon Tyne is seeking a Customer Advisor to join the Customer Contact Centre. The role involves handling calls, emails, live chats and digital enquiries to drive bookings and support sales and aftersales activity.

As part of a fast-paced team, you will use CRM systems, maintain accurate notes, and ensure high-quality service across all touchpoints. The position is permanent, full-time, with weekend rota participation.