Customer-Centric Service Advisor - Fast-Paced Relationship

Vertu Motors plc; Stoke Heath; On-site; GBP 33,000 - 36,000; Full time

Benefits offered by this job

25 days holiday rising with length of

Online rewards platform discounts

Preferential Service Rates

Colleague Purchase Scheme

Share Incentive Scheme

Pension

Enhanced Maternity & Paternity

Job summary

Vertu Ford Stoke is seeking a Service Advisor to join our established dealership. You will act as the liaison between customers and the workshop, ensuring outstanding satisfaction and clear communication throughout the service or repair process.

The role emphasizes customer focus, relationship maintenance, and the ability to work in a fast-paced environment while meeting targets. Previous service experience is beneficial but not mandatory.

Qualifications

• Previous customer facing service experience is essential.
• Customer focus and strong communication skills are paramount.
• Ability to work in a fast-paced environment while meeting targets and deadlines.

Responsibilities

• Set customer expectations and maintain contact with them during service or repair.
• Upsell additional products and follow up to ensure satisfaction.

Skills

Customer service orientation

Communication skills

Relationship management

Job description

Vertu Ford Stoke is seeking a Service Advisor to join our established dealership. You will act as the liaison between customers and the workshop, ensuring outstanding satisfaction and clear communication throughout the service or repair process.

The role emphasizes customer focus, relationship maintenance, and the ability to work in a fast-paced environment while meeting targets. Previous service experience is beneficial but not mandatory.