Customer Service Advisor

Red Recruitment; West Boldon; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Competitive holiday allowance

40 hours per week

Temporary with potential to permanent

Location: Boldon

ASAP start

Job summary

Red Recruitment is recruiting enthusiastic, customer-focused individuals to join our client in NE35 9PF as a Customer Service Advisor. The role involves telephone, email and live chat support for our stationary brand, handling enquiries and resolving issues to create a positive customer experience.

You will be the first point of contact, deliver outstanding service, and contribute to a fast-paced environment.

Qualifications

• Excellent written and verbal communication skills.
• Strong customer service abilities with a friendly, professional approach.
• Ability to stay calm and organized under pressure.
• Proficient in MS Office and data entry.
• Attention to detail and accuracy.
• Ability to manage a varied workload efficiently.
• Desirable: previous customer service or contact centre experience.

Responsibilities

• Act as the first point of contact for customer enquiries via telephone and email.
• Process orders, enquiries and customer requests accurately and efficiently.
• Take inbound calls in a friendly, professional and informative manner.
• Make outbound calls to businesses and consumers when required.
• Assist customers with product information, order queries and returns processes.
• Escalate complex issues to the senior customer service team when appropriate.
• Accurately update customer records and maintain the company database.
• Complete a range of administrative tasks to support the customer service function.
• Manage customer accounts from quotation through to payment follow-up.
• Deliver excellent customer service while supporting a variety of client accounts.

Skills

Communication skills

Customer service

Calm under pressure

MS Office

Attention to detail

Multitasking

Organisational skills

Customer service experience

Job description

Customer Service Advisor

Red Recruitment is recruiting enthusiastic, customer-focused individuals to join our client in NE35 9PF as a Customer Service Advisor.

We're looking for enthusiastic and customer-focused Customer Service Advisors to join our team, providing telephone, email and live chat support for our stationary brand. As the first point of contact for our customers, you'll deliver outstanding service by handling enquiries, resolving issues, and creating a positive experience with every interaction.

If you enjoy helping people, have excellent communication skills, and thrive in a fast-paced customer service environment, we'd love to hear from you.

Due to the location of this role, you must be able to reliably commute to Boldon.

This is a temporary contract with the potential to become permanent.

Benefits and Package for Customer Service Advisor:

• Salary: £12.87 Per Hour
• Hours: 40 Hours Per Week - Monday to Friday, between the hours of 08:00-18:00.
• Contract: Temporary with potential to become permanent
• Location: Boldon
• Start Date: ASAP
• Competitive holiday allowance
• Opportunity to progress personally and professionally
• Achievable targets

Key Responsibilities of Customer Service Advisor:

• Act as the first point of contact for customer enquiries via telephone and email
• Process orders, enquiries and customer requests accurately and efficiently
• Take inbound calls in a friendly, professional and informative manner
• Make outbound calls to businesses and consumers when required
• Assist customers with product information, order queries and returns processes
• Escalate complex issues to the senior customer service team when appropriate
• Accurately update customer records and maintain the company database
• Complete a range of administrative tasks to support the customer service function
• Manage customer accounts from quotation through to payment follow-up
• Deliver excellent customer service while supporting a variety of client accounts

Key Skills and Experience of Customer Service Advisor:

• Excellent written and verbal communication skills
• Strong customer service skills with a friendly and professional approach
• Ability to remain calm and organised under pressure
• Confident using Microsoft Office and other computer systems
• Excellent attention to detail and accuracy
• Able to prioritise and manage a varied workload
• A quality and service-focused attitude
• Previous customer service or contact centre experience is desirable