Reinstatement Operations Manager

Network Plus; Nelson; On-site; GBP 60,000 - 80,000; Full time

Job summary

A national utility management company is seeking a Reinstatement Operations Manager. This role involves leading reinstatement teams to ensure high-quality service and compliance with health and safety standards. The ideal candidate will have strong NRSWA knowledge and experience in managing operations effectively. A competitive salary and benefits package is provided.

Benefits

Competitive salary

Full benefits package

Equal Opportunity Employer

Qualifications

• Strong knowledge of NRSWA and reinstatement standards.
• Experience managing reinstatement operations.
• Proven leadership and team management skills.

Responsibilities

• Manage reinstatement teams and their day-to-day activities.
• Organise labor in a cost-effective way.
• Coach and develop staff to reach their potential.
• Manage defect programme and ensure KPIs are met.

Skills

NRSWA knowledge

Team management

Health & Safety compliance

Resource management

Stakeholder communication

Job description

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Reinstatement Operations Manager

Department: Welsh Water

Employment Type: Permanent

Location: Nelson, Caerphilly

Description

As a Reinstatement Manager, you will be responsible for managing reinstatement teams working as part of our client's contract. Working to meet the needs of the client, you will provide technical expertise and experience, as part of a team, to deliver a first-class service to our customers.

You will be able to engineer solutions on site and focus your teams on completing work right first time.

You will work with the scheduling team ensuring programmes are managed and delivered accordingly. You will provide support to ensure that the company's work is effectively completed through communication with internal and external customers, as well as the management of the business and client database systems.

Key Responsibilities

• Have operational responsibility for the reinstatement teams and their in-day activities
• Organise labour in the most cost-effective way, including recruitment, disciplinary action, wages and absence management
• Manage all other resources e.g. materials and plant
• Carry out team briefings with teams on a monthly basis
• Coach and develop staff to reach their potential; ensuring a fair and consistent culture with the teams
• Manage the defect programme and ensure that KPIs are met and Highway Meetings are attended
• Use GARD (smartphone system) to check quality of the work and drive out the wrong behaviours
• Liaise with the Support Services and Streetworks Team to ensure that FPN and Section74 liabilities are managed
• Complete Team Inspections, to ensure a high level of Compliance with a real focus on quality and first-time reinstatement
• Be a Health & Safety Representative, which will include undertaking health & safety inspections in and around the workplace, raising health & safety related matters with management and investigating reportable accidents or incidents as and when they occur

Experience and Qualifications

• Strong knowledge of NRSWA and reinstatement standards
• Experience managing reinstatement operations (backfill, tarmac, surfacing teams)
• Proven leadership and team management across multiple sites
• Effective planning, scheduling, and resource management
• Strong focus on H&S compliance, quality, and customer service
• Commercial awareness - cost control, job costing, and subcontractor management
• Excellent stakeholder and client communication
• Analytical, organised, and solution-focused under pressure

Salary and Benefits

We offer a competitive salary based on experience along with a full benefits package.

Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

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