Reinstatement Operations Manager

Go Traffic Management Limited; Clydach; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading traffic management company in the UK seeks a Reinstatement Operations Manager to oversee and manage reinstatement teams. Responsibilities include ensuring compliance with reinstatement standards and health & safety regulations, as well as effective team management and resource organisation. The successful candidate will have strong leadership skills, knowledge of NRSWA, and experience in managing operations across multiple sites.

Benefits

Competitive salary

Full benefits package

Qualifications

• Strong knowledge of NRSWA and reinstatement standards.
• Experience managing reinstatement operations across multiple sites.
• Proven leadership skills in a fast-paced environment.

Responsibilities

• Manage reinstatement teams and their daily activities.
• Organise resources including recruitment and wages.
• Ensure compliance with Health & Safety regulations.
• Regularly liaise with stakeholders and clients.

Skills

NRSWA knowledge

Reinstatement operations management

Leadership and team management

Planning and scheduling

Health & Safety compliance

Commercial awareness

Stakeholder communication

Analytical skills

Job description

Reinstatement Operations Manager

Department: Welsh Water

Employment Type: Permanent

Location: Clydach Depot, Swansea

Description

As a Reinstatement Manager, you will be responsible for managing reinstatement teams working as part of our client’s contract. Working to meet the needs of the client, you will provide technical expertise and experience, as part of a team, to deliver a first-class service to our customers.

You will be able to engineer solutions on site and focus your teams on completing work right first time.

You will work with the scheduling team ensuring programmes are managed and delivered accordingly. You will provide support to ensure that the company’s work is effectively completed through communication with internal and external customers, as well as the management of the business and client database systems.

Key Responsibilities

• Have operational responsibility for the reinstatement teams and their in-day activities
• Organise labour in the most cost-effective way, including recruitment, disciplinary action, wages and absence management
• Manage all other resources e.g. materials and plant
• Carry out team briefings with teams on a monthly basis
• Coach and develop staff to reach their potential; ensuring a fair and consistent culture with the teams
• Manage the defect programme and ensure that KPIs are met and Highway Meetings are attended
• Use GARD (smartphone system) to check quality of the work and drive out the wrong behaviours
• Liaise with the Support Services and Streetworks Team to ensure that FPN and Section74 liabilities are managed
• Complete Team Inspections, to ensure a high level of Compliance with a real focus on quality and first-time reinstatement
• Be a Health & Safety Representative, which will include undertaking health & safety inspections in and around the workplace, raising health & safety related matters with management and investigating reportable accidents or incidents as and when they occur

Experience and Qualifications

• Strong knowledge of NRSWA and reinstatement standards
• Experience managing reinstatement operations (backfill, tarmac, surfacing teams)
• Proven leadership and team management across multiple sites
• Effective planning, scheduling, and resource management
• Strong focus on H&S compliance, quality, and customer service
• Commercial awareness — cost control, job costing, and subcontractor management
• Excellent stakeholder and client communication
• Analytical, organised, and solution-focused under pressure

Salary and Benefits

We offer a competitive salary based on experience along with a full benefits package.

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