Registered Service Manager

United Response; Peacehaven; On-site; GBP 35,000; Full time

Job summary

A dedicated charity in Peacehaven is seeking a Registered Service Manager to lead their Liverpool team. This role involves overseeing recruitment, performance management, and financial responsibilities, while ensuring the highest standards of care and regulatory compliance. Candidates should have a NVQ Level 5 in Social Care Management or equivalent and a strong background in social care leadership. The position offers various employee benefits to support work-life balance and personal development, along with a commitment to diversity and inclusion.

Benefits

Enhanced sick and maternity/paternity pay

Wellbeing days

Access to Blue Light Discount Card

Training and qualifications

Generous annual leave allowance

Workplace pension scheme

Travel to work scheme

Qualifications

• Passion and experience as a leader in social care.
• Experience and understanding of CQC Key Lines of Enquiry (KLOE).
• Flexibility to work evenings, weekends, and on-call shifts.

Responsibilities

• Lead and develop your team for exceptional, person-centred care.
• Oversee recruitment, supervision, and performance management.
• Manage budgets and ensure regulatory compliance.

Skills

Leadership in social care

Communication skills

Budget management

IT literacy

Knowledge of regulatory frameworks

Education

NVQ Level 5 in Social Care Management or equivalent

Job description

Registered Service Manager

Salary: £34,431.79

Location: Liverpool

Hours: 37.5

Contract: Permanent

United Response is looking for a Registered Service Manager for our Liverpool Service.

As a Registered Service Manager, you will lead and develop your team, ensuring they feel supported, motivated, and equipped to provide exceptional, person-centred care. You will be responsible for overseeing recruitment, supervision, and performance management while fostering a positive and collaborative workplace culture. Additionally, you will take ownership of financial management, ensuring budgets are effectively managed and financial processes are followed.

You will be instrumental in ensuring the service remains fully compliant with all regulatory and safeguarding standards, maintaining the highest levels of quality and safety. As the CQC registered manager, you will oversee quality assurance measures and key performance reporting. You will also build strong relationships with internal teams, external agencies, and the wider community to enhance the support and opportunities available to the people we support.

Are you an experienced leader with a passion for delivering high-quality care and making a real difference in people's lives? Do you have the skills and dedication to drive excellence in social care? Then we want to hear from you.

What You Will Bring

• Passion and experience as a leader in social care.
• NVQ Level 5 in Social Care Management (or equivalent) or RMA qualification.
• Experience and understanding of CQC Key Lines of Enquiry (KLOE).
• Strong knowledge of regulatory frameworks and compliance.
• Experience in managing budgets and financial processes.
• Excellent communication and relationship-building skills.
• IT literacy and confidence in using digital systems.
• Flexibility to work evenings, weekends, and on-call shifts as required.

In return, we will help you build a rewarding career along with the following benefits;

• Enhanced company sick and maternity/paternity pay
• Your wellbeing matters to us, so we provide 2 wellbeing days per year
• Access to Blue Light Discount Card and Costco membership* T&C’s apply
• Access to free occupational health, physiotherapy, counselling, wellbeing and advice services
• Fully paid training and access to nationally recognised qualifications/apprenticeships
• Generous annual leave allowance, so you can balance your work and personal life.
• Our UR STARS recognition program rewards for individuals and teams who go above and beyond.
• Work place pension scheme
• Long service awards recognising loyalty to the people we support and the organisation
• Travel to work scheme (season ticket loan)
• Access to an online shopping platform with discounts from over 3,500 retailers

United Response is not just a social care provider – we're a well-respected charity dedicated to championing the rights of people with learning disabilities, autistic people and those with mental health needs. Our mission is to empower these individuals to live, work, and actively participate in their communities, free from discrimination and unnecessary obstacles. In everything we do, we strive to be Creative, Strong, Honest, Responsive, and United.

United Responses’ culture of inclusion, and our focus on health and wellbeing and working models helps ensure that everyone – regardless of background – feels included and can be the best they can be. We will treat everyone with dignity and respect and we want to recognise all parts of a person's identity. We believe we are made stronger by the unique capabilities and qualities that each person brings to our organisation and we invest in our employees to inspire confidence and help everyone realise their full potential.

United Response is proud to be an equal opportunity workplace. We are committed to the Mindful Employer values and are a Disability Confident Leader, providing support to applicants with mental and or physical disabilities including guaranteeing an interview for disabled applicants who meet the minimum criteria.

Important Information

This role is subject to a DBS check, with costs covered by United Response. Please note that we may close this vacancy early if we receive sufficient applications.

Apply now to join our dedicated team and make a lasting impact!

Key Words

Charity, Support, Registered Manager, Service Manager, Registered Service Manager, Charity Jobs, Supported Living, United Response