Regional Service Controller

Kemp Recruitment; Elland; On-site; GBP 36,000; Full time

Job summary

A leading recruitment agency is looking for a Regional Service Controller to oversee maintenance and repair activities across a defined region. The role requires excellent communication and planning skills, experience in a similar position, and proficiency with Microsoft Office, especially Excel. Benefits include a pension, 25 days holiday, and company sick pay scheme. Ideal candidates should demonstrate a commitment to customer service within a busy, dynamic environment.

Benefits

Pension scheme (6% employer, 5% employee)

25 days holiday (plus statutory)

Death in service (3x annual salary)

Company sick pay scheme

Free onsite parking

Qualifications

• Experience in a similar role dealing with vehicle breakdowns and scheduling services.
• Knowledge of the HGV sector is a bonus.
• Commitment to great customer service and proactive, team-focused mindset.

Responsibilities

• Manage all maintenance, repair, and breakdown activities across a defined region.
• Coordinate between customers, service engineers, and internal teams.
• Monitor KPIs and maintain high operational standards.

Skills

Strong communication skills

Excellent planning skills

Problem-solving ability

Proficiency with Microsoft Office (especially Excel)

Job description

Position : Regional Service Controller

Location : Halifax

Salary : £35,908

Shift : Monday-Friday8.30am-5.00pm

Contract : Permanent

Benefits : Pension : 6% employer, 5% employee ,25 days holiday (plus statutory), Death in service 3x annual salary, Company sick pay scheme and free onsite parking

Duties of the Regional Service Controller

Take the lead in keeping a high-performing service operation running smoothly.

• Are you highly organised, confident under pressure, and passionate about delivering outstanding customer service?
• We’re looking for a Regional Service Controller to manage all maintenance, repair, and breakdown activities across a defined region—ensuring customers receive fast, efficient, and reliable support.

In this role, you’ll be the central point of coordination between customers, mobile service engineers, and internal teams.

• Handle incoming repair notifications, schedule engineers based on capacity and location, manage service inspection contracts, track job progress, and keep all documentation up to date within internal systems.
• Monitor KPIs such as overdue services, safety defects, WIP levels, and documentation accuracy, playing a key role in maintaining high operational standards.

Required skills for the Regional Service Controller

• The ideal candidate will be a strong communicator with excellent planning skills, the ability to make decisions with incomplete information, and a knack for problem solving.
• You should be comfortable working in a busy environment, prioritising tasks independently, and helping drive improvements within the department.
• A commitment to great customer service, willingness to learn, and a proactive, team-focused mindset are essential.
• Experience in a similar role (dealing with vehicle breadowns, scheduling services etc) is essential, and knowledge of the HGV sector is a bonus.
• Proficiency with Microsoft Office, especially Excel, is also required.

If you’re ready to take ownership of a dynamic regional workload and support the smooth delivery of field service operations, we’d love to hear from you.

Please apply to this advert with an updated copy of your CV