Regional Operations Manager

ExtraCare Charitable Trust; West Midlands; On-site; GBP 61,000 - 73,000; Full time

Job summary

A leading health care organization is seeking a Regional Operations Manager to oversee multiple locations in the West Midlands, Northamptonshire, and Nottinghamshire. The role involves driving operational excellence, ensuring compliance, and enhancing resident experiences. Candidates should have multi-site management experience, particularly in the retirement living or care sectors, and possess strong leadership skills. This position offers a competitive salary and a comprehensive benefits package.

Benefits

33 days annual leave

Contributory pension (up to 9%)

Employee assistance programme

Buy and sell holiday

Free life insurance

Cycle to work scheme

Attendance reward

Free use of on-site gyms

Qualifications

• Experience in a multi-site managerial role.
• Experience in the retirement living sector, care, or hospitality.
• Strong analytical skills for performance data.

Responsibilities

• Manage the overall performance of a group of locations.
• Ensure operational and regulatory compliance.
• Conduct regular site visits to monitor service quality.

Skills

Multi-site management

Regulatory compliance

Performance analysis

Leadership

Job description

If you’re a Senior Manager looking for your next challenge in a fantastic health care environment – look no further!

ExtraCare are currently recruiting for a Regional Operations Manager to support our Retirement Villages and Scheme Managers to successfully deliver ExtraCare’s Corporate Plan.

Regional Operations Manager - West Midlands, Northamptonshire & Nottinghamshire.

• Earlsdon Park
• Humber Court
• Lark Hill
• Solihull
• Rosewood
• Sunley Court

This role attracts an annual salary of £72,446, plus £6,456 car allowance.

Benefits of the role include:

• 33 days annual leave, including bank holidays
• Contributory pension (up to 9%)
• Employee assistance programme
• Buy and sell holiday
• Free life insurance
• Cycle to work scheme
• Attendance reward
• Free use of on-site location gyms

The Regional Operations Manager is responsible for leading and supporting several locations, each overseen by a Location Manager. This role ensures operational excellence, regulatory compliance, financial performance and consistently high-quality resident experience across the region.

The Regional Operations Manager drives strategic alignment, fosters a culture of service accountability, and ensures each location operates efficiently and sustainably, whilst leading on the achievement of the Corporate Plan for the region.

Key responsibilities of the Regional Operations Manager role:

• To manage the overall performance of a group of locations, to achieve or exceed key performance indicators.
• Ensure all locations operate in alignment with organisational standards, policies and long‑term strategic objectives.
• Conduct regular site visits to monitor service quality, safety, compliance and operational efficiency.
• Oversee implementation of quality assurance programs, ROM audits, and operational efficiency.
• Analyse performance data to identify opportunities for improvement, ensuring best practice is shared at both Regional and National level to drive business improvement.
• To be aware of the outcomes of all CQC inspections, and in the event of any non‑compliance, ensure that appropriate action is taken with relevant correspondence sent to CQC. Also to be aware of Local Authority contract monitoring reviews and action plans, as well as RSH / Homes England and ARCO inspections and visits.

If you are driven to deliver, currently working in a multi‑site role and have experience within the retirement living sector, care or hospitality, we would like to hear from you.

Please see job description for further information about this exciting opportunity!

Do not miss out! Click ‘apply’ now to make an invaluable impact to the lives of our residents as our new Regional Operations Manager.

Closing date: Sunday 7th December 2025

First stage interview screening: Week commencing Monday 8th December

Face‑to‑face interviews: Week commencing Monday 15th December

ExtraCare strives to create a workplace that fully reflects society. We want our staff to feel empowered to bring their full, authentic selves to work and be part of a safe and supportive community.

ExtraCare is committed to making our recruitment practices as fair and inclusive as possible for all. This includes making reasonable adjustments to support candidates throughout the recruitment process.

This Regional Operations Manager post will be subject to a satisfactory enhanced DBS disclosure, two references, medical clearance and Home Office right to work clearance.

ExtraCare does not participate in the current "UK Visa Sponsorship" scheme, and we would not be able to facilitate sponsorship.

ExtraCare reserve the right to close this advertisement early. Be one of the first to apply!