Regional Account Manager

Thewaitinggameltd; City Of London; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

A leading staffing solutions company is seeking a proactive Regional Account Manager in London to enhance client relationships and manage day-to-day operations. The ideal candidate has a strong background in hospitality or events, possesses excellent communication skills, and can work flexible hours. This full-time position offers a competitive salary, bonuses, and opportunities for progression in a dynamic environment.

Benefits

30 days Annual Leave

Relocation support

Ongoing training and development

Performance-related bonuses

Qualifications

• Experience in hospitality, events, or staffing.
• Proven ability to build client relationships.
• Available to work flexible hours.

Responsibilities

• Manage day-to-day communications with clients.
• Plan staffing for events and ongoing operations.
• Build and maintain relationships with clients.
• Lead on-site teams for professionalism.

Skills

Client-facing experience

Strong communication skills

Organizational abilities

Problem-solving skills

Tech-savvy

Driving license

Tools

CRM systems

Microsoft Office

Job description

Location: London, North West or Midlands (depending on placement)

Job Type: Full-time, Permanent

Salary: £30,000-35,000 pa + performance bonus

Position Overview:

We are looking for a proactive and highly organised Regional Account Manager to join our operations team and take the lead on delivering exceptional staffing solutions to our clients. This is a hands-on, client-facing role, ideal for someone with a strong background in hospitality, events or staffing who thrives in a fast-paced environment. You’ll be responsible for managing key client accounts in your region, ensuring smooth day-to-day operations, delivering outstanding service and driving business growth.

This position is ideal for someone who has recently completed our Trainee Account Manager programme or has equivalent industry experience and is ready to take full ownership of a region.

Key Responsibilities

• Act as the main point of contact for clients in your region, managing day-to-day communications and ensuring excellent service delivery.
• Oversee the planning and execution of staffing for events and ongoing operations, from initial brief through to post-event review.
• Build and maintain strong relationships with clients, identifying opportunities for upselling and service improvement.
• Provide leadership and guidance to on-site client teams, ensuring professionalism, punctuality and performance at all times.
• Monitor and manage workforce logistics, availability and regional recruitment needs in coordination with central teams.
• Resolve any client or operational issues quickly and effectively.
• Report regularly on account performance, feedback and opportunities to the senior management team.
• Contribute to the strategic growth of your region, attending meetings, networking events and client pitches as needed.

Skills and Experience:

• Proven experience in a client-facing role within the hospitality, events or staffing industry.
• Strong communication and interpersonal skills with a natural ability to build relationships.
• Excellent organisational and problem-solving abilities.
• Confident decision-maker who can work independently and remain calm under pressure.
• Comfortable working flexible hours, including evenings, early mornings and weekends.
• Tech-savvy, with experience using scheduling tools, CRM systems and Microsoft Office.
• Full UK driving licence and willingness to travel within your region.

What We Offer:

• A varied and rewarding role with real autonomy and responsibility.
• Relocation support, if required, to help you settle into your new region.
• A competitive salary with performance-related bonuses.
• 30 days Annual Leave.
• Opportunities to work on high-profile events and grow your professional network.
• Ongoing training and development, with clear routes into senior management.
• A collaborative and fast-paced working environment where no two days are the same.

Progression

As a Regional Account Manager, you’ll be in a key position to shape the success of your region and develop your career further within the company. With strong performance, this role can lead to senior leadership opportunities across our national operation, including multi-region management or strategic project roles. We’re growing fast – and we’re looking for people who want to grow with us.

If you’re ready to take the next step in your career and lead in a dynamic, client-focused role, we’d love to hear from you. Apply now to become part of our expanding team and make your mark on the future of our business.