Refrigeration Service Manager

Spider Web Recruitment; Chelmsford; Hybrid; GBP 60,000 - 70,000; Full time

Job summary

A well-established refrigeration company in East Anglia seeks a motivated Refrigeration Service Manager to lead their service department. In this hybrid, full-time role, you will manage a team of engineers, ensuring high standards of service and compliance with regulations. The position offers a competitive salary of £60,000 - £70,000 plus benefits including a pension scheme and ongoing training. The ideal candidate will have strong technical knowledge, proven leadership abilities, and relevant qualifications.

Benefits

Flexible and hybrid working

Ongoing training and career development

Crew cab van or electric car

23 days holidays plus bank holidays

Qualifications

• Strong technical knowledge and proven leadership ability.
• Highly organized, able to manage priorities and deadlines effectively.
• Motivated by the opportunity to develop the department.

Responsibilities

• Lead, manage, and mentor a team of refrigeration engineers.
• Ensure compliance with health & safety, F-Gas regulations.
• Monitor departmental performance and drive continuous improvement.
• Support recruitment and training of the service team.
• Liaise with clients and suppliers efficiently.

Skills

Leadership

Customer service

Technical knowledge in refrigeration

Organizational skills

Education

F-Gas certification

City & Guilds NVQ Level 2 in refrigeration

Job description

Refrigeration Service Manager - Spider is advertising on behalf of a well-established and expanding refrigeration company, who are seeking a motivated and skilled Refrigeration Service Manager to lead their service department in this hybrid, full time, permanent position based across East Anglia.

Why them:

This reputable company is known for delivering high-quality refrigeration and air conditioning solutions across multiple sectors. They offer a supportive, professional, and forward-thinking environment where your leadership, ideas, and technical expertise are recognised and valued, with excellent opportunities for career progression.

Fantastic company benefits include:

• Competitive Salary: £60,000 - £70,000 per annum depending on experience, including an annual bonus
• Holidays: 23 days plus bank holidays, increasing with service
• Pension scheme
• Other: Crew cab van or electric car, flexible and hybrid working, ongoing training and career development opportunities within the business.

About the role:

As a Refrigeration Service Manager, you will lead a service department, combining hands‑on technical expertise with strategic leadership. You'll manage and develop a team of refrigeration engineers and support staff, ensuring high standards of service delivery, compliance, and customer satisfaction. Working hours for this role are 40 hours per week, with a flexible hybrid working arrangement.

Key duties and responsibilities include:

• Lead, manage, and mentor a team of refrigeration engineers and support staff, overseeing daily operations, scheduling, resource planning, and workloads.
• Ensure compliance with health & safety, F‑Gas regulations, and company procedures while maintaining high standards of customer service and resolving escalated issues.
• Monitor departmental performance, including KPIs, budgets, and service quality, driving business growth and continuous improvement.
• Support recruitment, training, and development of the service team, building a skilled and high‑performing workforce.
• Liaise with clients, suppliers, and internal teams, using Microsoft Office 365 and other systems to manage operations efficiently.

About you:

As a Refrigeration Service Manager, you will have strong technical knowledge and proven leadership ability. You are highly organised, able to manage priorities and deadlines effectively, and take pride in delivering excellent customer service. You will hold relevant refrigeration qualifications, including F‑Gas and City & Guilds NVQ Level 2 in refrigeration. You are confident leading a team, proactive in resolving issues, and motivated by the opportunity to develop the department and grow the business. You will also need to have a full UK driving licence.

If you have the relevant skills and experience for the Refrigeration Service Manager position and would like to be considered, please apply by forwarding an up-to-date CV as soon as possible. We look forward to hearing from you.

Additional keywords: Refrigeration Service Manager, Refrigeration Team Lead, Refrigeration Operations Manager, Service Manager - HVAC, Commercial Refrigeration Manager, Air Conditioning Service Manager, F‑Gas Manager, Refrigeration Department Manager, Refrigeration & AC Team Lead