Redditch: Care Co-ordinator

Caremark Ltd; Redditch; On-site; GBP 19,000 - 22,000; Full time

Job summary

A care services provider in Redditch is looking for a Care Co-ordinator to manage customer visits and support staff recruitment. Responsibilities include answering enquiries, processing referrals, and maintaining office procedures. The ideal candidate should have experience in customer service and strong organizational skills. Full-time position with a salary range of £19,000 to £22,000.

Qualifications

• Experience in customer service.
• Ability to recruit and vet staff effectively.
• Strong organizational skills.

Responsibilities

• Answer incoming telephone enquiries.
• Implement recruitment procedures for Care & Support Workers.
• Process new customer referrals.
• Prepare documentation for Field Care Supervisors.
• Allocate Care & Support Workers to customer visits.

Job description

Care Co-ordinator

Location: Redditch

Salary: £19,000 to £22,000

Hours: Full Time

To ensure all customer visits are allocated, to recruit suitable Care and Support Workers and to maintain appropriate office procedures.

Principal responsibilities

• Answering all incoming telephone enquiries.
• Implementation of thorough recruitment and vetting procedures of all Care & Support Workers.
• Processing new customer referrals.
• Preparing appropriate documentation for Field Care Supervisors.
• Permanent allocation of Care & Support Workers to all customer visits and ensuring all visits are always covered.
• Administration of all Individual Care & Support Agreements.
• Maintaining customer and Care & Support Worker office files and ensuring that they are always up to date.
• Maintaining computer systems up to date at all times.
• Ensuring all customer and Care & Support Worker documentation and electronic records are kept up to date at all times.
• Ensuring all other records are kept up to date.
• To work closely with the Field Care Supervisor.
• To ensure compliance with all office systems and procedures.
• Assistance with wages and invoice processing.
• Production of reports and management information as required.

We can only accept applications from candidates who already have the eligibility to work in the UK.