Recovery Officer

Caerphilly County Borough Council; Cefn Hengoed; On-site; GBP 26,000 - 29,000; Full time

Job summary

A local authority in Wales is seeking an individual to assist in Council Tax recovery and enforcement processes. This role involves handling enquiries, supporting senior staff at the court, and requires a relevant Level 2 qualification. A strong customer service background and knowledge of Council Tax regulations are essential. The position offers a competitive salary and benefits including a pension scheme.

Benefits

Local Government Pension Scheme

Staff discount schemes

Qualifications

• Must be motivated and have the ambition to succeed.
• Experience in dealing with customers and external organizations.
• Ability to support senior staff in a court environment.

Responsibilities

• Handle routine correspondence and enquiries.
• Respond to taxpayer enquiries and make payment arrangements.
• Assist senior staff at magistrates’ court as required.

Skills

Customer Service skills

Ability to maintain working relationships

Knowledge of Council Tax regulations

Education

Level 2 qualification on the Credit and Qualifications Framework

Job description

This position offers an excellent opportunity to become part of our team and provide support across the organization.

We pay an attractive salary of £26,403 - £28,142 and offer access to training and development opportunities.

The postholder will assist Senior Officers in executing Council Tax recovery and enforcement processes to maximise Council Tax collection.

The successful candidate will be a highly motivated individual with the drive and ambition to succeed in a challenging role. You must be able to build and maintain working relationships with internal Council departments and external agencies and support the Recovery Team Leader in reaching set collection targets.

Responsibilities

• Deal with routine correspondence, telephone calls and face‑to‑face enquiries resulting from recovery and enforcement action.
• Respond to enquiries from, and make payment arrangements with, taxpayers.
• Attend magistrates’ court when required to assist senior staff in dealing with customers at court.

Qualifications

• A relevant Level 2 qualification on the Credit and Qualifications Framework for Wales (e.g., Customer Service, Business Administration).
• Detailed knowledge of Council Tax recovery and enforcement regulations.
• Experience of dealing with members of the public / customers and external organisations.
• Disability Confident.

Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high‑volume, seasonal and high‑peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non‑disabled people.

Benefits

• Local Government Pension Scheme.
• Staff discount schemes.