Records Access and Disclosure Officer

Somerset NHS Foundation Trust; Taunton; On-site; GBP 25,000 - 30,000; Full time

Job summary

A healthcare organization is seeking a Records Access and Disclosure Officer to ensure compliance with data protection regulations. The role involves processing requests, maintaining patient confidentiality, and accurately collating records. Ideal candidates must possess strong communication skills and qualifications in Information Governance. Benefits include flexible working options and an NHS pension scheme, making this a great opportunity for those looking to contribute to patient care while developing their career.

Benefits

Flexible working options

NHS pension scheme

Generous annual leave allowance

Career development opportunities

Blue Light Card discounts

Qualifications

• Good standard of literacy and numeracy.
• Typing or Word processing qualification is essential.
• Experience in dealing with data access requests.

Responsibilities

• Process Data Access and Freedom of Information requests.
• Retrieve and collate patient records.
• Ensure compliance with data protection legislation.
• Communicate sensitively with patients and professionals.

Skills

Attention to detail

Data inputting skills

Communication skills

Customer service

Microsoft Office applications

Education

Typing or Word processing qualification

Information Governance or Data Protection Qualification

Job description

Are you highly organised, detail-oriented, and passionate about data protection and confidentiality? Somerset NHS Foundation Trust is looking for a Records Access and Disclosure Officer to join our Information Governance team. This is a vital role ensuring compliance with the Data Protection Act 2018, GDPR, Access to Health Records Act 1990, and the Freedom of Information Act 2000.

Main duties of the job

You will be part of a busy team handling requests for information from patients, the public, solicitors, and other third parties. The role involves:

• Processing Data Access and Freedom of Information requests accurately and within statutory timescales.
• Retrieving and collating patient records from multiple sources.
• Screening records to ensure confidentiality and compliance with legislation.
• Communicating sensitively with patients, relatives, and professionals.
• Maintaining accurate records on our RADAR system and producing correspondence.

If you're ready to make a difference and ensure patient information is handled with the highest level of care and confidentiality, we'd love to hear from you.

About us

At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:

• Flexible working options to help you balance work and life
• NHS pension scheme for long-term financial security
• Generous annual leave allowance to recharge and relax
• A strong focus on career development to help you grow and achieve your potential

Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.

We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.

Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.

The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.

Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.

Job responsibilities

Please see attached Job Description & Person Specification for further details of duties and responsibilities.

Person Specification

Qualifications

• Good standard of literacy
• Good standard of numeracy
• Accurate attention to detail and data inputting skills
• Typing or Word processing qualification
• Information Governance or Data Protection Qualification

Experience

• Use of Microsoft office applications
• Experience of working with the general public both face to face and over the phone
• Experience in dealing with data access requests

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Somerset NHS Foundation Trust

Address

Priorswood Medical Records/Information Governance

Priorswood Medical Records/Information Governance